Totally agree!Without being rude, but how would your clients hosted with your services cope or survive a 9/11 catastrohpic incident near your location, a bit over the top I dont think so, the devestation created to IT companys over the globe by the 9/11 incident proved it, just here in Manchester England a fire in one of the the metro tunnels took out main relay services for over a week effecting thousands of businesses, BT one of our biggest network providers disruption on it's main routing relays again effected thousands of users, this is not scare tactics but does illustrate you are just as vulnerable with hosted solutions and these outages happen a lot more then people are willing to acknowledge. If it were just email then it would not be too bad, but more and more businesses are trusting hosting services with their contacts, calendars, tasks, documents and online storage and like everything it's great when there is no problem, but when it goes bad, it can be devastating for the busnesses effected.
This does not mean that SMBs are emmune to disasters but when some of the above took place, at least only internet activity was lost, and if a server dies, with the backup scripts created by myself and others within the zimbra community can have them back up and running within an half a day (in most cases we have responded with a system rebuild within a couple of hours) and 99% of our clients are using the Zimbra Community Edition.
I think that there is a large SMB population that can and would benefit from in-house hosting whether it be OS or NE versions of Zimbra. I also beleive that Zimbra must compete with MS Exchange at the same user level which I call ZimbraSMB packs, and futher beleive that the SMB revenue that they could reap would awesome to say the least.
How much would it cost Zimbra to implement 5, 10, 15 & 20 ZimbraSMB licence packs a few hundred dollars at most, as most of the work has already been done through the use of the licence keys, compare it to the vast rewards Zimbra would get from it makes no sense for them not to do it, so come on Zimbra open your eyes and let the SMBs prove to you that we can make Zimbra work no matter what environment it's placed, hosted or in-house.