Archived, Read-Only Zimbra Forums FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Guides & Docs

Search the forums first before asking a question.

Lots of good how-to's and common information can be found in the Wiki.

FOSS Documentation & NE Documentation

Rules of Conduct

The Zimbra posting policy naturally applies to all areas of the Zimbra Community including but not limited to Forums, Gallery, Wiki, Blog, Developer Zone, Bugzilla etc.

While below rules and terms of service cover the most common situations, they cannot anticipate everything. Consequently Zimbra reserves the right to take any actions we deem appropriate to ensure these community tools are not disrupted or abused in any way; such as moving, editing, holding, giving infractions, deleting, temporary banning or closing any thread/account.

By participating, you warrant that you will not post any messages that are obscene, vulgar, sexually-orientated, hateful, threatening, related to illegal activities, or otherwise violative common law.

No spam is permitted. Any comments deemed to be excessive commercial advertising, affiliate or referral links, or outright harmful in nature (viruses, bad commands such as "fix it by running rm -rf /") can and will be removed. This includes using the private message systems to solicit or recruit other members. Obviously vulgar, sexually-orientated, hateful, threatening, or things related to illegal activities are not permitted.

Avoid Self-promotion: If your first post is to link to an outside product, moderators usually consider that spam. Help a few others, gain our trust and respect, and we will generally be more understanding. A link in your signature is much different than digging up every old thread just to mention a slightly related site.

To post in many of these locations, registration/email verification is required. Members should represent themselves accurately; those found pretending to be someone else or simulating multiple people to skew the results of a vote will have their accounts deleted.

If you feel a post violates any of these principles, please use the reporting mechanism within that area of the site, contact Zimbra, a moderator, email community@ or respective sections such as forums@ or gallery@

Zimbra may terminate your account if it believes, in its sole discretion, that you have violated any of the terms of this agreement, or that you have engaged in any behavior that Zimbra believes, in its sole discretion, is harmful to the operation of forums.

Thank you for helping to keep our excellent community a professional place.

Contributions

If you plan on posting an extension to the Zimbra Gallery (including by not limited to Zimlets and development utilities), and you wish to have that extension available for download direct from the Zimbra Gallery: You will accept a separate terms of service at the time of submission and agree to make your extension available and governed under Apache-style licenses. If you desire to provide an extension under a different license than the selection types available, you must deliver your extension's download external from the Zimbra Gallery. Please see wiki.zimbra.com/wiki/Gallery for more information

If you plan on contributing code, patches, or translations for direct inclusion in the Zimbra Collaboration Suite or Desktop client, you may need to sign and accept the terms of the Zimbra Contribution Agreement after you register with the community. Please see zimbra.com/community/contribute.html for more information on making a core product submission or contact contributions@.

Thank you in advance for helping to produce an outstanding software network.

Gallery Usage

Zimbra’s Gallery is a place for community members, partners and customers to share extensions for Zimbra Collaboration Suite or Zimbra Desktop. It is a public forum where it is assumed in good faith people are providing services to benefit others.

Not everything that appears in the Gallery is free & open source, but most of it is, please respect the choices contributors make for their extensions and abide by the licenses they select.

As such, your comments and reviews of what is provided should be fair and justified knowing someone has put time and effort into building something that may benefit you.

Please note that moderators and Zimbra employees may not be able to deeply review and approve all extensions posted into the Gallery. That being said, posting of malicious code, profane words, imagery, etc is not tolerated and will be removed when moderators are notified and agree the content is inappropriate. (Contact gallery@).

Forum Etiquette

Treat others with respect, and everyone benefits. Put yourself in the other person's shoes: They could be under lots of pressure - when things get heated take a deep breath and reply professionally.

While debating and discussion is fine, the forum team will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory and disrespectful posts from anyone - including ourselves. Disagreement promotes healthy and full featured solutions, just don't get personal.

We are quite happy to have comparative conversations about competitor's products, but you should avoid blatant adverts or bashing "that sucks". Be constructive and state how you think Zimbra could improve. After a consensus is reached file a clear and concise Request for Enhancement (RFE) or Issue Report (Bug) in bugzilla.zimbra.com

Don't use bugzilla for arguments - hash it out in the forums - keep bugzilla developer/engineering/technical based.

Forum Tips

Read error messages: For instance if your posting and getting a warning about the moderation queue it may have hit our watchdog. (especially on your first post). Don't create a duplicate, it will be approved shortly - or ping a moderator to have a look at what's going on.

Don't start threads in multiple sections regarding the same issue, if you need something moved or merged ask a moderator.

Rather than creating a duplicate thread it is acceptable to 'bump' by replying to your own post "anyone have any ideas?" (Though you should wait a reasonable amount of time before doing so, patience is a virtue.)

Please use descriptive thread titles for issues and topics rather than just 'help' - this makes it easier on everyone. ie: 'foo crashes when I do bar' or include a brief part of the error msg.

If your the thread starter you have the option of marking a post [Solved] so others know you no longer need help or those searching can find 'how-to' information there.

Sometimes others my reply 'just search'. Deep down they're not tying to be unhelpful, many have probably asked the same question before. If you already have and can't find what your looking for in the forums or wiki just say "My search was ineffective, could you provide some links to get me started?" (And for those on the opposite end: Providing some search keywords from the get go can get the ball rolling much faster.)

It helps to use quotes wisely, instead of quoting the whole reply, break it up and reply line-by-line to specific issues.

Adding your current version info to your profile helps us to accurately troubleshoot.

Use discretion when posting your log files and snips; confidential information and passwords are your responsibility.

Put logfiles into an attachment rather than the comment body or use something like pastebin.com Excessive images? try tinypic.com Some good screencast tools for conveying your meaning include debugmode.com/wink & jingproject.com

Ask Questions The Smart Way

Please do not contact Zimbra Engineers with paid work requests, there are support and professional services available. Use the /etc section on the forums if you have something for outside hire.

Acknowledgements

-Zimbra does not endorse, and specifically disclaims any responsibility or liability for, any content on any message board, on any Web page, or on any other material in the Community areas. Unless otherwise noted on a per item basis, all messages express the views of the author, and not Zimbra, Inc.

-Zimbra makes no representations regarding the amount of time that forums, message board discussions, uploaded files, or any other content will be preserved by Zimbra. Zimbra has no responsibility for such content and is merely providing access to such data as a service to you.

-By posting on message boards or creating any other content, you will be deemed to have granted Zimbra perpetual, non-exclusive permission to redistribute by transmission the information or materials worldwide without charge or liability.

-Many areas are independent in the spirit of open source, paying customers are still entitled to help via the support system regardless of their eligibility in community areas.

-Detailed Privacy policy

-You agree to indemnify and hold Zimbra, its parents, subsidiaries, officers and employees, harmless from any claims and expenses, related to your violation of this Terms of Service, including any abusive or unlawful behavior on the part of you or your dependents, or the infringement of any intellectual property or privacy right of any person.

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