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Thread: Sync not working

  1. #1
    tonyawbrey Guest

    Default Sync not working

    Anyone seen this error before, I just installed the .51 desktop client and setup. It gets error below when trying to sync for first time.

    thanks

    2007-08-02 15:24:21,581 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account user@mydomain.com
    java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    at java.lang.String.substring(Unknown Source)
    at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
    at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
    at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:261)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

  2. #2
    tonyawbrey Guest

    Default

    Also, found this error in the zdesktop.err file:

    Zimbra server process is not running as root

  3. #3
    Join Date
    Jan 2007
    Posts
    1,688
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    Default

    The StringIndexOutOfBoundsException is very interesting. What version of ZCS server are you running? This failed in parsing version string.

    The "not running as root" message is benign. We just need to avoid printing that. Thanks!

  4. #4
    tonyawbrey Guest

    Default

    4.5.4 OS on Fedora Core 5

  5. #5
    Join Date
    Jan 2007
    Posts
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    Default

    I actually need the exact output of "zmcontrol -v" if you have it. Thanks!

  6. #6
    Join Date
    Jan 2007
    Posts
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  7. #7
    tonyawbrey Guest

    Default

    Release 4.5.4_GA_763.FC5_20070323134056 FC5 FOSS edition

  8. #8
    Join Date
    Aug 2006
    Posts
    7
    Rep Power
    9

    Default Is there a workaround for this

    Hi.

    Is there a workaround for this error, as I really miss the Zimbra Desktop functionality.

  9. #9
    Join Date
    Aug 2006
    Posts
    7
    Rep Power
    9

    Default Still an issue in 0.53

    Hi.

    This is still an issue in 0.53 of the Desktop client:

    java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    at java.lang.String.substring(String.java:1768)
    at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
    at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
    at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:155)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:142)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:126)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)


    Are there any known workarounds?

  10. #10
    Join Date
    Jan 2007
    Posts
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    Default

    Right, the fix missed the 0.53 cut so it will be in a future release. Unfortunately there's no workaround.

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