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Thread: zdesktop issue report (2008-04-13 17:16:44): service.FAILURE

  1. #1
    Join Date
    Jan 2006
    Rep Power

    Default zdesktop issue report (2008-04-13 17:16:44): service.FAILURE

    I found this one in my Sync Failures folder this morning...

    Please post this issue report to Zimbra Desktop Support Forums at

    Product name: Zimbra Desktop
    Product version: 0.84
    Build ID: 1119
    Release type: BETA
    OS Platform: Windows XP x86 5.1
    Time of event: 2008-04-13 17:16:44
    Issue summary: message sync failed

    Failure details:

    com.zimbra.common.service.ServiceException: system failure: storing message 608
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:156)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:143)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:125)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O
    at com.zimbra.cs.mailbox.DesktopMailbox$
    at java.util.TimerThread.mainLoop(Unknown Source)
    at Source)
    Caused by: Unable to rename C:\zimbra\zdesktop\store\incoming\1208099457966-759.msg to C:\zimbra\zdesktop\store\0\2\msg\0\608-429.msg
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4493)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init
    ... 13 more


  2. #2
    Join Date
    Jan 2007
    Rep Power


    Do you have any anti-virus software running? One of the cases we've seen is an anti-virus software will quarantine a downloaded piece of mail that it thinks contains a virus. As a result, you'll see a rename failure like this because the file has been removed.

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