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Thread: zdesktop issue report (2008-04-13 17:16:44): service.FAILURE

  1. #1
    Join Date
    Jan 2006
    Posts
    23
    Rep Power
    9

    Default zdesktop issue report (2008-04-13 17:16:44): service.FAILURE

    I found this one in my Sync Failures folder this morning...

    Please post this issue report to Zimbra Desktop Support Forums at http://www.zimbra.com/forums/zimbra-desktop/.

    Product name: Zimbra Desktop
    Product version: 0.84
    Build ID: 1119
    Release type: BETA
    OS Platform: Windows XP x86 5.1
    Time of event: 2008-04-13 17:16:44
    Issue summary: message sync failed

    Failure details:
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: storing message 608
    ExceptionId:sync-timer-my@account.tld:1208099804249:ae9cf2f1ebdd8a1e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:939)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:812)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:359)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:251)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:309)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:309)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:156)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:143)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:125)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:103)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:89)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:113)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.io.IOException: Unable to rename C:\zimbra\zdesktop\store\incoming\1208099457966-759.msg to C:\zimbra\zdesktop\store\0\2\msg\0\608-429.msg
    at com.zimbra.cs.store.FileBlobStore.renameTo(FileBlo bStore.java:304)
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4743)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4493)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:933)
    ... 13 more

    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Do you have any anti-virus software running? One of the cases we've seen is an anti-virus software will quarantine a downloaded piece of mail that it thinks contains a virus. As a result, you'll see a rename failure like this because the file has been removed.

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