I may be dumber than a stone, but the instructions that I was given by Support to delete mail forwarding are not, in my opinion, designed for a novice user without assistance of a System Administrator. By way of background, I had to reload Windows and Zimbra desktop. So when I opened Zimbra, and went to Preferences, the forwarding address was not longer filled in. Therefore, I could not cancel it. Can someone explain how to fix to a novice user? Thank you so much.

Here are the instructions I was given -- "Even you can cancel email forwarding using Web browser based - Zimbra Web Client, https://<mailservername/IP>, enter your user id and password and goto Preferences> Mail >

Receiving Messages>
When a message arrives:Forward a copy to: <Remove email id> Don't keep a local copy of messages [Un-tick this option]

Also I would like to know, Are you a System administrator or normal zimbra mail user?, This work(ZCS commands) has to performed by your mail server administrator, who is having linux/unix knowledge."


Can someone translate into simple English for a novice user?

Thank you so much.