We have an email id made on zmail with IMAP enabled.In general,we are able to perform email transaction with http and with thunderBird application.

Same email id if configured, on Remedy application for Incoming,it pop-up with error.For outgoing it is working. We have given all the parameter correctly in the Remedy Incoming configuration email forms.
At the same,we are able to work on POP configured email id for incoming and outgoing as well.

can you pls help some body on this.