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Thread: Error registering account

  1. #1
    Join Date
    Jul 2008
    Posts
    1
    Rep Power
    7

    Default Error registering account

    Tried to register an account using a free Yahoo email address. Got the error:

    com.zimbra.cs.mailclient.CommandFailedException: LOGIN failed: LOGIN failure. Server Error-Please try again after some time. Error code 2

    I suspect it is because it is a yahoo.co.uk address. Are these supported?

    The log reports (email address obscured)

    2008-07-28 11:32:12,642 INFO [btpool0-0] [name=zimbra;ip=127.0.0.1;] datasource - Testing DataSource: { id=9b179181-3db0-40b1-bee5-58fd5a305e42, type=imap, isEnabled=true, name=Yahoo!, host=imap.mail.yahoo.com, port=143, connectionType=cleartext, username=XXXXXXXXXXXXXXXXX@yahoo.co.uk, folderId=1 }
    2008-07-28 11:32:12,798 INFO [btpool0-0] [name=zimbra;ip=127.0.0.1;] datasource - Server ID: null
    2008-07-28 11:32:12,892 INFO [btpool0-0] [name=zimbra;ip=127.0.0.1;] datasource - Error connecting to mail store:
    com.zimbra.cs.mailclient.CommandFailedException: LOGIN failed: LOGIN failure. Server Error-Please try again after some time. Error code 2
    at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:94)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendL ogin(ImapConnection.java:118)
    at com.zimbra.cs.mailclient.MailConnection.login(Mail Connection.java:205)
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:143)
    at com.zimbra.cs.datasource.ImapSync.test(ImapSync.ja va:103)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:66)
    at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:515)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:5 67)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:419)
    at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:188)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2008-07-28 11:32:12,892 INFO [btpool0-0] [name=zimbra;ip=127.0.0.1;] datasource - Test failed: com.zimbra.cs.mailclient.CommandFailedException: LOGIN failed: LOGIN failure. Server Error-Please try again after some time. Error code 2

  2. #2
    Join Date
    Sep 2007
    Posts
    30
    Rep Power
    8

    Default

    Have you tried to login using only your Yahoo ID instead of using the full email? I mean, in the email field, just enter the username before the "@yahoo.co.uk"
    Try this and let us know. Cheers

  3. #3
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    For any non-US domains like @yahoo.com.<country_code>, please use the generic POP/IMAP setup. We'll try to address this in the next release. Thanks!

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