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Thread: SSL cert expired, but can access Account Setup

  1. #1
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    Question SSL cert expired, but can access Account Setup

    I have just installed RC1 of desktop, however, I have been having this problem for at least the last 2 Desktop Releases.

    We are running Version 5.0.8_GA_2462.RHEL5_64.NETWORK Jul 9, 2008 on the server.

    So, I have Desktop installed, I can run it, however presently I can only see mail from last August and prior - when I last successfully used it. The status on my account name when I hover over it is as follows:

    'Status: Invalid or untrusted server SSL certificate. Please go to edit screen of Account Setup to revalidate settings'.

    Yep, that makes sense. So next I click on Account Setup or Setup depending on the skin I"m using (and I've tried several just in case it was a skin issue).

    And then I get a lovely 500 error page beginning as follows:

    HTTP ERROR: 500

    java.lang.NullPointerException

    RequestURI=/zimbra/
    Caused by:

    javax.el.ELException: java.lang.NullPointerException


    Thus, I can't edit my account settings and sort out the certificate issue.

    All help very much appreciated! Let me know if I need to provide more details on any of this. (I have searched the forum, but can't seem to find anyone else having this issue).

  2. #2
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    Default

    hmm, usually this kind of jsp issue implies an installation problem. could you first provide the entire error? it should give you a lot more than the a few lines you pasted.

  3. #3
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    Default Full Error output

    Cheers, full error here:

    HTTP ERROR: 500

    java.lang.NullPointerException

    RequestURI=/zimbra/
    Caused by:

    javax.el.ELException: java.lang.NullPointerException
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:266)
    at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
    at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
    at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
    at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_se t_0(console_jsp.java:216)
    at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:123)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:172)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
    ... 46 more

    Caused by:

    java.lang.NullPointerException
    at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:172)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
    at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
    at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
    at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
    at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_se t_0(console_jsp.java:216)
    at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:123)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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  4. #4
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    OK please file a bug and we'll fix it. But can you tell me what kind of accounts you have and since when did you start using Desktop?

  5. #5
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    The reason I'm asking is because it seems to be triggered by accounts created with legacy code.

  6. #6
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    not sure why you posted the stack a second time. could you please open a bug and also please answer my questions?

  7. #7
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    Aplogies for multiple posts - major browser issues last week. Will raise a bug. And will answer questions once I work out the answers.

  8. #8
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    Ok, I'm not really sure what you mean by 'what type of accounts do you have'. I have 3 standard users accounts connected in my Zimbra desktop (1 is mine, the other 2 are shared accounts that my team and I all have access to manage)

    I exclusively use the advanced Web Access other than when testing desktop. We don't use ZCO and I don't use mobile.

    As for when I started using Zimbra Desktop - back in zdesktop_0_84_build_1119_win32 in April last year. And it worked until probably zdesktop_0_90_build_1278_win32.

    I am raising a bug now.

  9. #9
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    Bug 35410 raised.

  10. #10
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    OK, most likely the issue was caused by account created by earlier code. We'll fix it. Thanks!

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