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Thread: Unread Message Count In shared Folder

  1. #1
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    Default Unread Message Count In shared Folder

    I have configured my Zimbra server with a shared email folder from another user, In the web client I get to see how many unread messages there are in this folder (20), in Zimbra Desktop there is no display of unread messages. In addition when I hover the mouse over this folder I get "no messages" in ZD, in the web client I get the true figure of 17,895 messages. As soon as I click into this folder and display a message in the preview pane the unread message count appears along with the correct mouse over figure. If I restart ZD the message count goes back to zero and there is no new message label.
    Last edited by Mike Scholes; 05-20-2009 at 07:02 AM.

  2. #2
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    What version of ZCS server you are running?

    Quote Originally Posted by Mike Scholes View Post
    I have configured my Zimbra server with a shared email folder from another user, In the web client I get to see how many unread messages there are in this folder (20), in Zimbra Desktop there is no display of unread messages. In addition when I hover the mouse over this folder I get "no messages" in ZD, in the web client I get the true figure of 17,895 messages. As soon as I click into this folder and display a message in the preview pane the unread message count appears along with the correct mouse over figure. If I restart ZD the message count goes back to zero and there is no new message label.

  3. #3
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    Zimbra Server 5.0.13

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    the problem was fixed in 5.0.15 of ZCS.

    Quote Originally Posted by Mike Scholes View Post
    Zimbra Server 5.0.13

  5. #5
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    Oh, I'd better upgrade then.

    Thanks

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    Upgraded today to 5.0.16 and the problem remains.

  7. #7
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    what kind of permission you have on that shared folder? read only or read-write?

    Quote Originally Posted by Mike Scholes View Post
    Upgraded today to 5.0.16 and the problem remains.

  8. #8
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    Full read-write. When I open and folder AND click on the first message it displays unread quantity correctly. Seems like it's just not polling for the number of unread messages until the first message is clicked on. Probably when it's updating the the unread count when one has been read.

  9. #9
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    you are exactly right. this is a known limitation of zd's shared folders. feel free to file a bug at Bugzilla Main Page

    Quote Originally Posted by Mike Scholes View Post
    Probably when it's updating the the unread count when one has been read.

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