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Thread: Attachment handling question

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  1. #1
    Join Date
    Feb 2009
    Rep Power

    Question Attachment handling question

    My users are having some problems (or at least questions) working with attachments in Zimbra. If they use Firefox, they can specify how each type of attachment is handled (saved to disk, opened by a specific app, or handled by a plug-in). However, many of them use Zimbra Desktop also, because it allows them to drag-and-drop attachments and works as a default for "mailto" links.

    The problem is that Desktop seems to have its own group of settings for how to handle attachments, which are not the same as the Firefox ones. So they have to enter all of those preferences again when they come across new document types. Since Desktop doesn't have a Preferences menu, there is no way to change these settings after the first time, short of editing the mimeTypes.rdf file. Is that correct?

    I'm also finding that Desktop doesn't seem to remember the settings very well sometimes; it seems like I'm always having to specify how something is handled, even if I tell it to remember. And it doesn't appear that I can use plugins with Desktop (at least not the standard .xpi types), so I can't tell it to open PDF files inside the browser, for example.

    Does anyone have any suggestions for how to make the user's experience as consistent as possible between the two methods of accessing Zimbra?

  2. #2
    Join Date
    Nov 2006
    Minneapolis, MN
    Rep Power


    This is what I'm here searching for, too.
    I even changed that rdf file, and somehow the user changed his attachment handling prefs again...sometime in the last week, and he's calling me to change it back.
    It would be nice to have a prefs menu for this kind of task.

  3. #3
    Join Date
    Nov 2007
    Berkeley, CA
    Rep Power

    Default Default downloads folder


    Has anyone of you been able to set a default download folder. I'm trying to get ZD to always download attachments to a specified folder, similar to how Firefox would download to a specified folder.

    Any ideas greatly appreciated.

  4. #4
    Join Date
    May 2006
    London, UK
    Rep Power


    I searched and couldn't find a related bug. So I've created one here: bug 40653. Please vote of it, if you support, to ensure it is dealt with expediently.
    Last edited by storm; 08-29-2009 at 12:51 AM.

  5. #5
    Join Date
    Mar 2008
    Rep Power


    Rhel 5 64bit
    zimbra network eval 6.0.5

    Clients Win XP SP3/ firefox 3

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