Hello, we just moved our users to ZCS, we are using the most current beta of ZDesktop. I set up our user this morning and everything was fine until about 2 hours ago. When she tries to sync zDesktop, i get the error below.

Debug message: C:\Documents and Settings\USERNAME\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1279649261414-959.msg does not exist.
Exception:
com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
ExceptionId:sync-mbox-andreac@whipplehill.com:1279651509927:ec52b1ac2032 fd70
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:55)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1031)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:959)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:433)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:323)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:198)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:182)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:171)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:109)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:90)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: storing message 2991
ExceptionId:sync-mbox-andreac@whipplehill.com:1279651509927:ec52b1ac2032 fd70
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1218)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1026)
... 13 more
Caused by: java.io.IOException: C:\Documents and Settings\USERNAME\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1279649261414-959.msg does not exist.
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:170)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:163)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:44)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4623)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4370)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4303)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1206)
... 14 more
If issue persists please post description and debug information here.


A couple of things to note:

For some reason i am not able to view the GAL in either the web client, zDesktop, or outlook using Outlook connector. (From her account only) All i can see is her personal contacts. The addresses in the GAL do auto complete, and i can see them in outlook if i click the "to" button as i am composing (versus just "viewing contacts" in outlook.)

We use Trend WFBS 6.0, I am getting hammered every 5 to 25 minutes with the following notification from Trend

ComputerName: ACOMPUTER

Virus/Malware Name: JS_REDIRECTOR.CW

File Name: 1279649261414-959.msg (read this file.html)

Path: C:\Documents and Settings\andreac\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\

Scan Type: Real-time Scan

Action Taken: Virus successfully detected, but infected file cannot be cleaned. File was deleted


Any ideas? So far this is only 1 user out of 50?? Thanks!