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Thread: Zimbra desktop won't start

  1. #1
    Join Date
    Oct 2010
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    Thumbs down Zimbra desktop won't start

    I installed the software, added over 45 emails worked all fine then I closed the software and tried to re-open it after sometime it stuck on splash screen.

    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.offline.OfflineSyncManager.getStatus (OfflineSyncManager.java:245)
    at com.zimbra.cs.offline.OfflineSyncManager.encode(Of flineSyncManager.java:743)
    at com.zimbra.cs.service.offline.OfflineContextExtens ion.addExtensionHeader(OfflineContextExtension.jav a:29)
    at com.zimbra.soap.SoapContextExtension.addExtensionH eaders(SoapContextExtension.java:44)
    at com.zimbra.soap.SoapEngine.generateResponseHeader( SoapEngine.java:528)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:308)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    ... 23 more

    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:303)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:253)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:1
    I have been reading forum since last 3 hours and troubleshooting the problem. This SOFTWARE IS PAIN IN THE ASS. IF I install it and use it regularly then I am not sure how much pain is this going to bring more.

  2. #2
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    May 2006
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    Default

    What operating system are you using? What types of email account have you linked to (pop3/imap etc)?
    Have you tried to reboot the computer?
    The errors posted are not helpful to me, but may make sense to someone but I suspect you may need to post more of the logs for this to all make sense.

  3. #3
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    Oct 2010
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    Default

    I am using windows 7 and I created 40 pop 3 acccounts 4 IMAP 1 exchange server and 1 gmail.

    Of course I tried to reboot, I also tried to uninstall/reinstall the software but nothing helped me. In my opinion something was wrong with data.

    Instead of wasting my time I deleted whole Zimbra Desktop directory and recreated all my accounts.

    I suspect there is a bug, because I did nothing I was just creating accounts and in the background zimbra was loading my email. When I close the software it never started again.

  4. #4
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    Default

    I am getting the same problem again, this software is really full with bugs

    here are the log files again

    zdesktop.out

    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    154 INFO [main] log - jetty-6.1.22.z6
    212 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    oldDbVersion=64 newDbVersion=64
    oldOfflineDbVersion=4 newOfflineDbVersion=4


    log file

    2010-10-31 11:29:49,654 DEBUG [main] [] offline - DB migration check started...
    2010-10-31 11:29:49,656 DEBUG [main] [] offline - DB migration done
    2010-10-31 11:29:49,656 DEBUG [main] [] offline - zimbra db optimize started...
    2010-10-31 11:29:49,737 DEBUG [main] [] offline - zimbra db optimize done
    2010-10-31 11:29:50,099 INFO [main] [] extensions - Loading extensions from D:\Installation\Zimbra Desktop\lib\ext
    2010-10-31 11:29:50,100 INFO [main] [] extensions - Initializing extensions
    2010-10-31 11:29:50,121 DEBUG [main] [] offline - Deploying new zimlets...
    2010-10-31 11:29:50,121 DEBUG [main] [] offline - Zimlets deployment done.
    2010-10-31 11:29:50,133 INFO [main] [] extensions - Post-Initializing extensions
    2010-10-31 11:29:50,247 DEBUG [main] [] offline - Loaded 6 folder mappings for service 'yahoo.com'
    2010-10-31 11:29:50,247 DEBUG [main] [] offline - Loaded 16 folder mappings for service 'gmail.com'
    2010-10-31 11:29:50,247 DEBUG [main] [] offline - Loaded 3 folder mappings for service 'aol.com'
    2010-10-31 11:29:50,247 DEBUG [main] [] offline - Loaded 13 folder mappings for service '.msexchange'
    2010-10-31 11:29:50,247 DEBUG [main] [] offline - Loaded 5 folder mappings for service 'me.com'
    2010-10-31 11:29:50,247 INFO [main] [] offline - Loaded datasource configuration from 'C:\Users\XXX\AppData\Local\Zimbra\Zimbra Desktop\conf\datasource.xml'
    2010-10-31 11:29:50,429 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2010-10-31 11:29:50,543 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2010-10-31 11:29:50,584 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:64687
    2010-10-31 11:29:50,622 INFO [sync-manager-init] [] offline - service port is ready.
    2010-10-31 11:29:50,831 INFO [btpool0-0] [] extensions - Loading extensions from D:\Installation\Zimbra Desktop\lib\ext
    2010-10-31 11:29:51,798 WARN [btpool0-3] [mid=1;oip=127.0.0.1;] soap - handler exception
    java.lang.NullPointerException
    at com.zimbra.cs.offline.OfflineSyncManager.getStatus (OfflineSyncManager.java:245)
    at com.zimbra.cs.offline.OfflineSyncManager.encode(Of flineSyncManager.java:743)
    at com.zimbra.cs.service.offline.OfflineContextExtens ion.addExtensionHeader(OfflineContextExtension.jav a:29)
    at com.zimbra.soap.SoapContextExtension.addExtensionH eaders(SoapContextExtension.java:44)
    at com.zimbra.soap.SoapEngine.generateResponseHeader( SoapEngine.java:528)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:308)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)

    ==========================================
    2010-10-31 11:29:51,801 WARN [btpool0-0] [] log - /zimbra/desktop/login.jsp
    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-3:1288524591798:4d67fdc4e5d675ee
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:308)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)

    ====================
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.offline.OfflineSyncManager.getStatus (OfflineSyncManager.java:245)
    at com.zimbra.cs.offline.OfflineSyncManager.encode(Of flineSyncManager.java:743)
    at com.zimbra.cs.service.offline.OfflineContextExtens ion.addExtensionHeader(OfflineContextExtension.jav a:29)

    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:303)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:253)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:162)

    2010-10-31 11:29:52,048 WARN [btpool0-2] [mid=1;oip=127.0.0.1;] soap - handler exception
    java.lang.NullPointerException
    at com.zimbra.cs.offline.OfflineSyncManager.getStatus (OfflineSyncManager.java:245)
    at com.zimbra.cs.offline.OfflineSyncManager.encode(Of flineSyncManager.java:743)
    at com.zimbra.cs.service.offline.OfflineContextExtens ion.addExtensionHeader(OfflineContextExtension.jav a:29)
    at com.zimbra.soap.SoapContextExtension.addExtensionH eaders(SoapContextExtension.java:44)
    at com.zimbra.soap.SoapEngine.generateResponseHeader( SoapEngine.java:528)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:308)

  5. #5
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    Default How can I fix it

    I have install ZD 2.0 on Win 7 (32 bit). After instalation I succesfully open the setup screen and I tryied to setup Gmail account. After saving the setup the ZD shows me some error message and since that I cant reopen ZD. Several times I tryied to reinstal it, but I cannot reach the setup screen anymore. It always shows only the logo screen and nothing more.
    Is it some precedure, how to fix this probelem?

  6. #6
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    Same problem here but mine worked 1 day.

  7. #7
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    I have the same problem. I reinstall Zimbra desktop 2.
    When I start it, I have the following message " unable to reach ZIMBRA DESKTOP SERVER" then zimbra stop.

    MY OS is WINDOWS VISTA
    The previous version of ZIMBRA DESKTOP still works fine.
    There is no logs files.

  8. #8
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    Try postbox, I wasted my 4 days on this software for resolving java issues. Tech team is very relcutant to fix these problems.

  9. #9
    Join Date
    Feb 2010
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    Default AVG upgrade to 2011 caused same problem

    Quote Originally Posted by moazam View Post
    Same problem here but mine worked 1 day.
    Did you upgrade to AVG 2011? Ever since I did so, Zimbra Desktop will not start because AVG keeps saying it is finding and quarantining the "JS/Phish" virus. I'm going crazy. Can't get any help on AVG because I have the free version. I've tried telling AVG to ignore the files with the "virus" but it still does something which stops Zimbra completely from starting. The only way I was finally able to access all my saved email was to deactivate my AVG coverage completely (temporarily) --this is obviously NOT an acceptable alternative!

    Any body else with this problem? I was able to use Zimbra OK before the upgrade, and the fact that it will work after deactivating AVG confirms that it is the source of the problem. Any ideas would be appreciated. I have Windows XP Media Center, Sv. Pk. 3, running on a Dell XPS 410.


    UPDATE: A day or two after this post Zimbra suddenly started working--don't know whether there was an AVG update or what, but I was happy. NOW Zimbra cannot access my main AOL account. The last time it updated it was November 26. Says it cannot connect with the server...but it will update my other AOL profile email! That makes no sense. I'm beginning to think I will have to just dump this whole program, even though I will lose files and files of transferred saved emails.
    Last edited by Old Cubs Fan; 12-06-2010 at 03:25 PM. Reason: UPDATE: New problem

  10. #10
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    Nov 2010
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    Same problem (NullPointer at OfflineSyncManager.java:245) for Zimbra Desktop 2.0-B10580 on Gentoo Linux. No access to any data. Very annoying. Work around or quick fix would be very much appreciated.

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