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Thread: Red Error Circle for IMAP account

  1. #1
    Join Date
    Apr 2011
    Posts
    3
    Rep Power
    4

    Unhappy Red Error Circle for IMAP account

    I just got Zimbra Desktop 2.0.1 (build 10659) installed on Ubuntu 10.10. It works beautifully for my Zimbra account and my Yahoo account. I am not able to get my IMAP account (from lavabit.com) working on it though. I can add it just fine. The settings match what I have in Thunderbird (which I would like to replace with ZD). When I try to open the folders for the IMAP account, I am presented with a "Failure communicating with remote server" error. Clicking Show Details reveals that it does actually connect, but fails when synchronizing the Drafts folder. Does anybody have an idea as to what could be the problem here? I'd really like to use this exclusively.

  2. #2
    Join Date
    Apr 2011
    Posts
    3
    Rep Power
    4

    Default

    As a test, I also tried installing it on Windows and I tried the beta version. No difference.

  3. #3
    Join Date
    Apr 2011
    Posts
    3
    Rep Power
    4

    Default Error message

    Here is the error I am getting now:

    Code:
    ExceptionId:sync-mbox-username@nerdshack.com:1303472445689:9ecaeeb714f5eac3
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:392)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:333)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:243)
    	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:163)
    	... 10 more
    Caused by: java.io.IOException: Connection is closed
    	at com.zimbra.cs.mailclient.imap.ImapConnection.sendRequest(ImapConnection.java:501)
    	at com.zimbra.cs.mailclient.imap.ImapRequest.send(ImapRequest.java:95)
    	at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:111)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.doSelectOrExamine(ImapConnection.java:208)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.select(ImapConnection.java:195)
    	at com.zimbra.cs.datasource.imap.RemoteFolder.select(RemoteFolder.java:188)
    	at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:293)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:330)
    	... 12 more
    
    If issue persists please post description and debug information here.

  4. #4
    Join Date
    Sep 2007
    Location
    Near Geneva
    Posts
    11
    Rep Power
    8

    Default Can't connect to IMAP (Alfresco)

    Same error for us with Zimbra Desktop 7.0b1. Zimbra gets the folders but not the contents. It is working with Thunderbird (windows and Linux versions)

    Please correct it as it is very very annoying.

    Regards,
    Christopher



    PHP Code:
    Impossible de communiquer avec le serveur distant (problème temporaire). Patientez quelques instants et réessayez.

    Message de débogageConnection is closed

    Exception
    :

    com.zimbra.common.service.ServiceExceptionsystem failureFolder sync failed
    ExceptionId
    :btpool0-18:1311925093468:00f5fc0f21161f66
    Code
    :service.FAILURE
        at com
    .zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
        
    at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:168)
        
    at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:135)
        
    at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:94)
        
    at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:312)
        
    at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:276)
        
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:441)
        
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:471)
        
    at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:46)
        
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
        
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
        
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
        
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294)
        
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:215)
        
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
        
    at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208)
        
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
        
    at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
        
    at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
        
    at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
        
    at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
        
    at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
        
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
        
    at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
        
    at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
        
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        
    at org.mortbay.jetty.Server.handle(Server.java:326)
        
    at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
        
    at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946)
        
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
        
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
        
    at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
        
    at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)
        
    at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    Caused bycom.zimbra.common.service.ServiceExceptionsystem failureSynchronization of folder '/Alfresco IMAP/Sites/Cadres' failed
    ExceptionId
    :btpool0-18:1311925093468:00f5fc0f21161f66
    Code
    :service.FAILURE
        at com
    .zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
        
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:392)
        
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:333)
        
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:243)
        
    at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:163)
        ... 
    34 more
    Caused by
    java.io.IOExceptionConnection is closed
        at com
    .zimbra.cs.mailclient.imap.ImapConnection.sendRequest(ImapConnection.java:501)
        
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(ImapRequest.java:95)
        
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:111)
        
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSelectOrExamine(ImapConnection.java:208)
        
    at com.zimbra.cs.mailclient.imap.ImapConnection.select(ImapConnection.java:195)
        
    at com.zimbra.cs.datasource.imap.RemoteFolder.select(RemoteFolder.java:188)
        
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:269)
        
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:330)
        ... 
    36 more

    Si le problème persiste
    soumettez une description et les détails de débogage dans cette page

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