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Thread: [SOLVED] Unable to access server

  1. #1
    Join Date
    Jun 2010
    Rep Power

    Default [SOLVED] Unable to access server

    I have been using ZD for some time with no problems. I discovered this week that I have been unable to send emails and today decided to re-download ZD. I downloaded 2.0.1. but all I receive is this message when I click the desktop icon to connect: Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra :: Forums.

    I can't check logs because I can't get any further than the screen telling me this!

    My email accounts are with Lycos Domains and I have submitted a support ticket in case there is some issue on their side - no response received.

    What can I do? I need to access these accounts in one place for the sake of efficiency.

    I have also downloaded Java and stopped my AV software scanning ZD as another forum article suggests. I still receive the same message.

    Please respond but bear in mind I'm not all that IT knowledgeable so keep it simple! I could really use some help.
    Last edited by juliea; 04-07-2011 at 09:41 AM. Reason: Update

  2. #2
    Join Date
    Jun 2010
    Rep Power

    Default Problem solved thanks to Windows Mail

    Decided to try Windows Mail and quelle surprise....I can send and receive emails. When the Zimbra product improves its reliability, I will definitely be back.

  3. #3
    Join Date
    Apr 2011
    Rep Power


    Julia , I solved this for a customer of mine by shutting down any antivirus and windows firewall, rebooted. Make sure Zimbra is added to the allowed program lists in both. Hope it helps!

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