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Thread: Backspace causing threads to disappear

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  1. #1
    Join Date
    Apr 2011
    Rep Power

    Question Backspace causing threads to disappear

    I have my zimbra set up with conversation view. My inbox was open, and I received an IM, so began responding to it. At some point, the cursor went back to the inbox instead of the IM. Without noticing it, I clicked backspace 6-8 times, which removed 6-8 entire conversation threads from my inbox. They don't appear to be in my trash, my drafts, or any of my other folders.
    I don't specifically remember the subjects or senders, and so I have had extremely limited success "searching" for them. The ones that I was able to find through a search appear to have been deleted from the trash with that one little keystroke, but were able to be moved back to my inbox.

    Any suggestions on how to find the remainder of my threads? Also, this massive deletion seems like a lot of action from just the backspace button. Is this a bug?

  2. #2
    Join Date
    Oct 2012
    Rep Power


    You can manually edit the shortcut properties files to stop backspace being used to delete messages.

    For "Zimbra Desktop" search for "Delete" in, and the properties for your locale eg,

    From your installation folder it will be located in Zimbra Desktop/jetty/webapps/zimbra/WEB-INF/classes/keys

    global.Delete.display = Backspace; Del
    global.Delete.keycode = 8; 46
    global.Delete.description = Delete item(s)
    global.Delete.sort = 10210

    global.Delete.display = Del
    global.Delete.keycode = 46
    global.Delete.description = Delete item(s)
    global.Delete.sort = 10210

    Change the display and keycode as shown. There's one for global and one for address.

    Restart Zimbra desktop and backspace will no-longer delete things.

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