Results 1 to 4 of 4

Thread: [SOLVED] Zimbra Desktop Wont Start on OSX (spinning circle)

  1. #1
    Join Date
    Nov 2006
    Posts
    11
    Rep Power
    9

    Default [SOLVED] Zimbra Desktop Wont Start on OSX (spinning circle)

    Hi,

    My Zimbra Desktop won't start on my OSX (10.6.7) install. I get a white screen with a circle of red dots that just "spin".

    I've deleted the install folder and plist and re-installed.

    I've used the install-mac.sh -u script and re-installed.

    No luck with either.

    NOTE: the install was working and was syncing a very large mailbox - my osx locked up (first time ever) and I had no choice but to power it off. The most certainly caused the issue as it was working fine prior.

    Thanks in advance for any help.

    Rusty

  2. #2
    Join Date
    Nov 2006
    Posts
    11
    Rep Power
    9

    Default

    since I suspect this is an issue specific to something I've done - and there's no replies to date - could someone please suggest what (and where) the log files would be (or other info) I should review to help understand what the issue.

    Many thanks!

  3. #3
    Join Date
    Nov 2006
    Posts
    11
    Rep Power
    9

    Default

    update - so I just realized that sometime in the last week a new desktop version was released. I downloaded it and it will at least start up. It will not sync, but I see it is reporting this error. Can someone tell me what it is and how to fix?

    It appears the data store is corrupted - i assume its talking of the local store? I can access my mail just fine via the web client.

    Code:
    Failure communicating with remote server. Please try again later.
    (debug info)
    [SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed) Exception:
    
    com.zimbra.common.service.ServiceException: system failure: fetching folder data for mailbox 2
    ExceptionId:btpool0-3:1304001963026:ab02f297f25e713c
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	at com.zimbra.cs.db.DbMailItem.getFoldersAndTags(DbMailItem.java:2096)
    	at com.zimbra.cs.mailbox.Mailbox.loadFoldersAndTags(Mailbox.java:1526)
    	at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mailbox.java:1230)
    	at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mailbox.java:1181)
    	at com.zimbra.cs.mailbox.Mailbox.getConfig(Mailbox.java:1254)
    	at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:449)
    	at com.zimbra.cs.mailbox.DesktopMailbox.open(DesktopMailbox.java:80)
    	at com.zimbra.cs.mailbox.SyncMailbox.open(SyncMailbox.java:106)
    	at com.zimbra.cs.mailbox.ZcsMailbox.open(ZcsMailbox.java:757)
    	at com.zimbra.cs.mailbox.MailboxManager.getMailboxById(MailboxManager.java:496)
    	at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccountId(MailboxManager.java:346)
    	at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccount(MailboxManager.java:282)
    	at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccount(MailboxManager.java:241)
    	at com.zimbra.cs.offline.OfflineSyncManager.encode(OfflineSyncManager.java:811)
    	at com.zimbra.cs.service.offline.OfflineContextExtension.addExtensionHeader(OfflineContextExtension.java:29)
    	at com.zimbra.soap.SoapContextExtension.addExtensionHeaders(SoapContextExtension.java:44)
    	at com.zimbra.soap.SoapEngine.generateResponseHeader(SoapEngine.java:519)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:321)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
    	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:215)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.Server.handle(Server.java:326)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:399)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)
    	at org.mortbay.jetty.nio.SelectChannelConnector$RetryContinuation.run(SelectChannelConnector.java:525)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    Caused by: java.sql.SQLException: [SQLITE_CORRUPT]  The database disk image is malformed (database disk image is malformed)
    	at org.sqlite.DB.newSQLException(DB.java:374)
    	at org.sqlite.DB.newSQLException(DB.java:378)
    	at org.sqlite.DB.throwex(DB.java:365)
    	at org.sqlite.RS.next(RS.java:154)
    	at org.apache.commons.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:207)
    	at org.apache.commons.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:207)
    	at com.zimbra.cs.db.DbMailItem.getFoldersAndTags(DbMailItem.java:1967)
    	... 40 more

  4. #4
    Join Date
    Nov 2006
    Posts
    11
    Rep Power
    9

    Default

    after installing the latest version I was able to delete the account I had set up previously, and re-create the account. This seems to fix the mailbox corruption.

Similar Threads

  1. [SOLVED] Help, I think I am running Zimbra as root!
    By primaxx in forum Administrators
    Replies: 9
    Last Post: 10-06-2010, 12:04 PM
  2. Replies: 12
    Last Post: 02-25-2008, 07:28 PM
  3. Big Fubar on 5 FOSS GA Upgrade
    By uxbod in forum Administrators
    Replies: 24
    Last Post: 01-21-2008, 03:37 AM
  4. Cleanup after many upgrades
    By tobru in forum Installation
    Replies: 1
    Last Post: 12-23-2007, 09:21 AM
  5. Zimbra shutdowns every n hours.
    By Andrewb in forum Administrators
    Replies: 13
    Last Post: 08-14-2007, 09:55 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •