Thanks for getting back to.
My problem is that yahoo for some reason deleted all my inbox emails and when ZD synced it deleted all my yahoo emails as well from ZD. I thought it is called DESKTOP because it keeps a local copy on the desktop. Evidently it does NOT.
I agree that calling this a desktop program is somewhat misleading. It is a desktop program only in the sense that we can look at our email while not on the internet. For a limited time only.
A guy at my ISP says it's more like a mirror of what's on the server. He may have that right. I quit asking him for help because he wants me to forget Zimbra and try programs I don't like. The person on this list who tried to help does not believe Zimbra desktop could be involved in deleting email from the server. But if I set my default to Zimbra, more mail disappears faster.
ZD doesn't have retention feature so far, so it won't delete your mails after x days. We plan to have an archiving feature that will automatically move your mails from whatever folder to your local folder (won't be synced with server).
Originally Posted by Rebecca Landis
Any time line on that change? It would help me a lot.
I may never unravel what is deleting my messages (when I pull Outlook out of the lineup), but I could allow it to happen if I had a good archiving feature. Then I could let Zimbra be my default email program and say goodbye to Outlook altogether.
Ahm just to clarify - Desktop isnt nessesary wrong Term.
Only thing is you (and looks like not even your Provider) isnt relaly familiar with Groupware Products
No matter if oyu use Lotus Notes/Exchange-Outlook or Zimbra
At the Moment you use a Groupware System your Account will never be like an POP Account
Its always a Mirror - This is the case even in outlook when connecting to exchange - and that the way todo it
Also that your Provider mean that POP3 is the solution sounds a bid Odd - isnt that a backstep (huge one)?
I think their hotline just wanna get rid of that suport case asap hehe...
No there 2 Possibilities why this happen
1 - one of your Mailprogramms uses pop3 and delete those Messages
2 - your isp delete automatically mails after xxx Days - actually zimbra got this feature - usually only used for trash and spam box to purge but it can be set for inbox too
So what you should tryout is -
First change your password - so you make shure you didnt forgot about any mailclient could access your account - or even another person
Second set ZDesktop account to Zimbra and Sync your box
If mail still dissapear its very likly your ISP do this
- its also likly that if they got a regular Hotline they dont know about it - you may need a higher Support Level to get answers then
Its worth a try - and forget outloook :)