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Thread: Autocomplete Failed

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  1. #1
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    Unhappy Autocomplete Failed

    I Recently upgraded to Zimbra Desktop 7.1.1 (build 10917) and now my address autocomplete is not working. It is working only for couple of single strings. Any clue?

  2. #2
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    Default Auto-complete

    Same problem here, though I have 7.1.2 (10978)
    I've tried re-indexing but that didn't help. No errors in the logs, though the usual thousands of Warnings about references to undefined properties.

    Apart from a complete clearout and reinstall, anyone have any ideas?

  3. #3
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    Default

    Can you provide an example ? What's the word you typed for auto complete ? Thanks.

  4. #4
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    Default

    As an example, there is an email in my address book "dnr@..."
    When I type "d" all emails starts with "d" will display.
    If I type "dn" nothing will list and error message "autocomplete failed" will displays.
    Any clue?

  5. #5
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    Default

    Interesting, this works for me on the newest version. Can you grab the log and see if there is any exception ? It's zdesktop.log under <install>/log

  6. #6
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    Default

    I cant see any such log "zdesktop.log"
    That log file is refered in "zdctl.vbs" which is in <install>/zimbradesktop/data

  7. #7
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    Default 2 copies

    I have the identical ZD on two PCs, (build 10978). One works fine, the other gives the Auto-complete error. On the machine that fails, in some cases I can type only 1 letter successfully, in others I can type 3 or 4 before getting the error. I've tried to spot a pattern (e.g. names at the beginning or end of the alphabet, old or recent address book entries, etc), but can't see anything obvious.

    However, I've noticed something else which may be related. On the "faulty" PC, if I click the "To:" button, then type in a character or two and "Search", I get "A network service error" (will attach the log). This seems to be connected with the Global Address List which is empty on this PC, but has some names on the other (not sure what this means). If I search Contacts, there is no problem.

    I'll attach the error trace, and meanwhile see if I can spot what's different between the 2 installs.
    Attached Files Attached Files

  8. #8
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    Default

    Thanks for your info. You are right, it's related to GAL and auto complete. We have a number of updates in this area, so I guess there is a high chance that this is fixed in the upcoming release (pretty soon, early Dec), since I can't reproduce it using my local dev build. Please let us know if it works by then. Thanks a lot.

  9. #9
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    Default

    OK, thanks. I admit to not knowing how the GAL is populated. My ZD talks to a Zimbra server which is outsourced - we have no admin access to it. But on one of my ZD instances, it seems to be populated with an old copy of the main mailboxes on the server; this is different from the true list currently on the server (which I can see using the Web interface). On my other ZD instance, the list is empty. So I guess somewhere there is an issue populating this list from the server.

  10. #10
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    Yeah, it could be. Our coming release in early Dec has a button to reset the GAL. You can try that too.

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