Hi, J... Thanks for your reply. I will check out all the troubleshooting tips you've suggested, but I have some more questions that will help me follow your directions, which I'm quoting in red.
- If the install wizard reports 'installation ended prematurely' you may be affected by this bug:
https://bugzilla.zimbra.com/show_bug.cgi?id=64969. A fix will be included in the upcoming ZD 7.1.3 beta; due out before the end of 2011.
Doesn't apply; this never happened.
- Make sure Microsoft Visual C++ Redistributable packages are installed.
Download Details - Microsoft Download Center - Microsoft Visual C++ 2010 Redistributable Package (x86)
Download Details - Microsoft Download Center - Visual C++ 2008 Redistributable Package (x86)
Download Details - Microsoft Download Center - Visual C++ 2005 Redistributable Package (x86)
You are assuming I know how to find out if these packages are installed. It would be helpful if you would tell me how to do this, say, in the form of specific files found in specific directories, or the use of some test program.
- Make sure WSH is functioning.
Again, how am I supposed to find out if WSH is functioning?
Error "There is no script engine for file extension" when running .vbs files - The Winhelponline Blog
It's not clear if this is a part of the tip about WSH or a separate suggestions. In any case, I have not received this error message.
- Check for errors in zdesktop.log and zdesktop.out. These files can be found in the <user data> locations listed below. Errors and/or the complete files can be posted here for help with debugging.
Microsoft Windows XP - C:\Documents and Settings\<username>\Local Settings\Application Data\Zimbra\Zimbra Desktop\log
Microsoft Windows Vista and 7 - C:\Users\<username>\AppData\Local\Zimbra\Zimbra Desktop\log
- Check the Windows event log (under control panel->administrative tools) for errors. The application, system, and security sections may contain script errors or indicate other problems launching ZD.
- Open a command prompt ,cd to C:\Program Files\Zimbra\Zimbra Desktop\win32 and then launch 'cscript zdrun.vbs'. Note any error messages which appear on the command line.
- Open a command prompt, cd to <user data>\bin and then launch 'cscript zdctl.vbs stop' followed by 'cscript zdctl.vbs start'. Note any error messages which appear on the command line.
Previously, I sent several log files to Mr. Quinn at his request. I never heard back from anyone. I will capture these logs and send them to you, but currently Zimbra is not installed as part of my own efforts to pin down the problem. I'll reinstall it, as I was planning to, and assuming my efforts didn't pan out, I'll send you the latest logs.
One thing I'm curious about is why you did not make any mention of the error problems I did have. What does it mean to you that an error message says, "Could not access Zimbra server?" or "Unable to load config file:"?
Thank you again for helping.