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Thread: Zimbra Desktop 7.1.2 not syncing files in briefcase

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  1. #1
    Join Date
    Dec 2011
    Posts
    3
    Rep Power
    4

    Default Zimbra Desktop 7.1.2 not syncing files in briefcase

    Hi,

    When uploading a file via the Zimbra Desktop 7.1.2 interface, the file is added in the client, but not on the server.

    All is fine the other way around. Files upload via the web interface appear correctly in the Zimbra Desktop.

    I found an old thread addressing this issue, but the solution seemed to be enabling SSL for the account. However, SSL is enabled for all my accounts. The thread also suggested adding https:// to the server name . This isn't accepted by the client.

    Anyway, this is quite anoying. The webclient limits uploads to 10 MB while the desktop accepts 1 GB. Anyhow this is a feature that should work.

    I did find an error report. (see below)

    Did I do something wrong or is this a bug in the system?

    Kind regards for your quick reply.

    error report-----------------------------

    Product name: Zimbra Desktop
    Product version: 7.1.2
    Build ID: 10978
    Release type: GA
    OS Platform: Windows 7 x86 6.1
    Time of event: 2011-12-07 10:59:15
    Error type: mail.NO_SUCH_FOLDER
    Item ID: 17392
    Error summary: document sync failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such folder id: 11103
    ExceptionId:sync-mbox-nicolas@torn.be:1323251955731:e302ec192572fa09
    Code:mail.NO_SUCH_FOLDER ArgitemId, IID, "11103")
    at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _FOLDER(MailServiceException.java:181)
    at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:1305)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2080)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2066)
    at com.zimbra.cs.mailbox.ZcsMailbox.getRenumberedItem ById(ZcsMailbox.java:254)
    at com.zimbra.cs.mailbox.ZcsMailbox.getItemById(ZcsMa ilbox.java:240)
    at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2921)
    at com.zimbra.cs.mailbox.InitialSync.syncDocument(Ini tialSync.java:1551)
    at com.zimbra.cs.mailbox.DeltaSync.syncDocuments(Delt aSync.java:983)
    at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSyn c.java:240)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:178)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:95)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:78)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:102)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

    --------------------------------------------------------------------------

  2. #2
    Join Date
    Dec 2011
    Posts
    3
    Rep Power
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    Default

    I've tested this on several machines and on several Zimbra installation. This can't be that I am the only experiencing this.

    Anyone any idea? Someone from Zimbra maybe?

  3. #3
    Join Date
    May 2010
    Posts
    272
    Rep Power
    5

    Default

    your problem is the folder - zdesktop does not sync folders correctly in the briefcase - i dont know if this is the same issue in your case but it could be

    anyway a bugreport is already filed and already fixed for next version


    in the meantime try - delete that folder in desktop and server
    create the folder in the web
    see if it syncs
    upload the file on desktop


    but you should not try to uplaod files above zimbra servers limit - i doubt this would work


    i know briefcase in desktop is not working well atm
    you could also do a better option

    mount briefcase as a webdav drive - this works good for win 7 (even not perfect)
    but you can use for any windows (including win7) the netdrive client NetDrive - The Network Drive for Windows
    is free for non commercial personal use

    works well with it


    to mount briefcase you have to use the url

    zimbra.example.com/dav/user@domain.com/Briefcase

    if you wanna mount an shared folder and lets say you named it SharedFolder you have to
    zimbra.example.com/dav/user@domain.com/SharedFolder

    (its parallel to briefcase NOT a subfolder)


    btw you can use it to sync by webdav on the smartphone too

  4. #4
    Join Date
    Dec 2011
    Posts
    3
    Rep Power
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    Default

    Thank you for this response. Hereby some new facts

    * with beta 7.1.3 problem still persists
    * the file is not uploaded in a folder but in the root
    * webdav seems a good workaround but is not an option for my customers (but thanks anyway)
    * the limit mentionned by the online version is 10 MB while in the desktop it's 1GB. However, this is what the 'upload file' reports. I don't seem to find the correct option in my server where I can change this. Does anybody knows where I can find this?

    Here under a new error report which seems to be different:

    -----------------------------------------
    Product name: Zimbra Desktop
    Product version: 7.1.3
    Build ID: 11167
    Release type: BETA
    OS Platform: Windows 7 x86 6.1
    Time of event: 2012-01-02 15:47:11
    Error type: service.RESOURCE_UNREACHABLE
    Item ID: 1
    Error summary: Sync failed due to IOException for the following items
    Items will be retried on next sync
    Item Id: 1073743823 Message: PushChanges.sync
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: resource unreachable: IOException while fetching https://zimbra.torn.be/home/~/Briefc...fums=1?auth=co
    ExceptionId:sync-mbox-nicolas@torn.be:1325515610797:02c16c1d6032ef78
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:270)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:919)
    at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:834)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendMailItem(ZcsM ailbox.java:703)
    at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1115)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:309)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:194)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:192)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:122)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:103)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:269)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.net.SocketException: Connection reset by peer: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
    at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
    at com.sun.net.ssl.internal.ssl.OutputRecord.writeBuf fer(OutputRecord.java:297)
    at com.sun.net.ssl.internal.ssl.OutputRecord.write(Ou tputRecord.java:286)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cordInternal(SSLSocketImpl.java:748)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:736)
    at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:88)
    at java.io.BufferedOutputStream.write(BufferedOutputS tream.java:105)
    at org.apache.commons.httpclient.methods.InputStreamR equestEntity.writeRequest(InputStreamRequestEntity .java:171)
    at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:499)
    at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:2114)
    at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:1096)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:398)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171)
    at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:55)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:41)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:903)
    ... 11 more

    ----------------------------------------------------------------------------

    Item Id: 1073743590 Message: PushChanges.sync


    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: resource unreachable: IOException while fetching https://zimbra.torn.be/home/~/Trash/...fums=1?auth=co
    ExceptionId:sync-mbox-nicolas@torn.be:1325515630986:02c16c1d6032ef78
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:270)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:919)
    at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:834)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendMailItem(ZcsM ailbox.java:703)
    at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1115)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:309)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:194)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:192)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:122)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:103)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:269)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.net.SocketException: Connection reset by peer: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
    at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
    at com.sun.net.ssl.internal.ssl.OutputRecord.writeBuf fer(OutputRecord.java:297)
    at com.sun.net.ssl.internal.ssl.OutputRecord.write(Ou tputRecord.java:286)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cordInternal(SSLSocketImpl.java:748)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:736)
    at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:88)
    at java.io.BufferedOutputStream.write(BufferedOutputS tream.java:105)
    at org.apache.commons.httpclient.methods.InputStreamR equestEntity.writeRequest(InputStreamRequestEntity .java:171)
    at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:499)
    at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:2114)
    at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:1096)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:398)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171)
    at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:55)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:41)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:903)
    ... 11 more

    ---------------------------------------------------------------

    Thank you for some feedback.

    Best wishes to everyone for 2012.

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