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Thread: Error when starting Zimbra, refuses to run

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  1. #1
    Join Date
    Jan 2012
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    Unhappy Error when starting Zimbra, refuses to run

    Hello,

    I have been using Zimbra for years. The system I was using it on had some motherboard problems so I exported all my mailboxes and retired it. I put together a P4 and installed XP just as I did in my original system. I couldn't get Zimbra to install right, so I tried an earlier version V2.01 I believe. The installation ran to the end, but when I started it, the app icon appeared for a second and disappeared. I found searching through the forums that certain MS redistributable libraries had to be installed. I installed those and Zimbra was up and running. I then used the link in Zimbra to check for updates. It downloaded the latest and installed it, but when I run it I get:

    ---------------------------
    Windows Script Host
    ---------------------------
    Script: C:\Program Files\Zimbra\Zimbra Desktop\win32\zdrun.vbs
    Line: 85
    Char: 5
    Error: This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
    Code: 800736B1
    Source: (null)

    ---------------------------

    with an OK button, which then closes down. I tried uninstalling and reinstalling and I get the same thing every time. Can someone please help me figure this thing out so I don't have to find another mail reader.

    Thanks,
    JJ

  2. #2
    Join Date
    Jan 2012
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    Default

    Please don't all answer at once, I don't want to get too much information.

  3. #3
    Join Date
    Sep 2009
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    Default Problem solved

    Quote Originally Posted by John_jenson View Post
    Please don't all answer at once, I don't want to get too much information.
    Hey J_j, I can completely sympathize with your frustration. I had this problem over 2 years ago and again just now, and the only response I got then was an attack by a troll. No help whatsoever. So I have been trying to get the latest version installed first in a VM to see if it is worth the pain of backing up and uninstalling the old version and installing the new version. I finally found out what causes this error and how to fix it. I started a new thread since this one is buried:

    Could not start new install of ZD 7.1.4

    Hope this will help.

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