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Thread: Gmail Contacts Not working on new installation, constant error reports

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  1. #1
    Join Date
    Mar 2013
    Location
    New Zealand
    Posts
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    Default Gmail Contacts Not working on new installation, constant error reports

    I have just downloaded and installed Zimbra desktop an the email and calendar side of things are working fine, however the contacts have not downloaded and I get an error report every few minutes. Error report attached below.
    Any help where to look would be appreciated.

    Running windows 7 and latest release of Zimbra Desktop 7.2.1 GA (build 11637)

    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Google contact sync error
    ExceptionId:sync-mbox-enquiry@mywebsite.co.nz:1362388261960:7a4cbcfc717d 1e36
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:103)
    at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:57)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:406)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.lang.NullPointerException: No authentication header information
    at com.google.gdata.util.AuthenticationException.init FromAuthHeader(AuthenticationException.java:96)
    at com.google.gdata.util.AuthenticationException.<ini t>(AuthenticationException.java:67)
    at com.google.gdata.client.http.HttpGDataRequest.hand leErrorResponse(HttpGDataRequest.java:564)
    at com.google.gdata.client.http.GoogleGDataRequest.ha ndleErrorResponse(GoogleGDataRequest.java:543)
    at com.google.gdata.client.http.HttpGDataRequest.chec kResponse(HttpGDataRequest.java:536)
    at com.google.gdata.client.http.HttpGDataRequest.exec ute(HttpGDataRequest.java:515)
    at com.google.gdata.client.http.GoogleGDataRequest.ex ecute(GoogleGDataRequest.java:515)
    at com.google.gdata.client.Service.getFeed(Service.ja va:1019)
    at com.google.gdata.client.Service.getFeed(Service.ja va:972)
    at com.google.gdata.client.GoogleService.getFeed(Goog leService.java:648)
    at com.zimbra.cs.offline.ab.gab.GabService.getFeed(Ga bService.java:104)
    at com.zimbra.cs.offline.ab.gab.GabService.getContact Feed(GabService.java:74)
    at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:118)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:101)
    ... 11 more
    Last edited by Mtbboy; 03-04-2013 at 09:58 AM. Reason: Add software version

  2. #2
    Join Date
    Dec 2009
    Posts
    4
    Rep Power
    5

    Default

    Quote Originally Posted by Mtbboy View Post
    I have just downloaded and installed Zimbra desktop an the email and calendar side of things are working fine, however the contacts have not downloaded and I get an error report every few minutes. Error report attached below.
    Any help where to look would be appreciated.

    Running windows 7 and latest release of Zimbra Desktop 7.2.1 GA (build 11637)

    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Google contact sync error
    ExceptionId:sync-mbox-enquiry@mywebsite.co.nz:1362388261960:7a4cbcfc717d 1e36
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:103)
    at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:57)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:406)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.lang.NullPointerException: No authentication header information
    at com.google.gdata.util.AuthenticationException.init FromAuthHeader(AuthenticationException.java:96)
    at com.google.gdata.util.AuthenticationException.<ini t>(AuthenticationException.java:67)
    at com.google.gdata.client.http.HttpGDataRequest.hand leErrorResponse(HttpGDataRequest.java:564)
    at com.google.gdata.client.http.GoogleGDataRequest.ha ndleErrorResponse(GoogleGDataRequest.java:543)
    at com.google.gdata.client.http.HttpGDataRequest.chec kResponse(HttpGDataRequest.java:536)
    at com.google.gdata.client.http.HttpGDataRequest.exec ute(HttpGDataRequest.java:515)
    at com.google.gdata.client.http.GoogleGDataRequest.ex ecute(GoogleGDataRequest.java:515)
    at com.google.gdata.client.Service.getFeed(Service.ja va:1019)
    at com.google.gdata.client.Service.getFeed(Service.ja va:972)
    at com.google.gdata.client.GoogleService.getFeed(Goog leService.java:648)
    at com.zimbra.cs.offline.ab.gab.GabService.getFeed(Ga bService.java:104)
    at com.zimbra.cs.offline.ab.gab.GabService.getContact Feed(GabService.java:74)
    at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:118)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:101)
    ... 11 more
    i tried an old trick of adding a default contact , it did not work. Any help would be appreciated.

  3. #3
    Join Date
    Jul 2013
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    Default

    I am having the same issue on Windows 7. Zimbra 7.2.2. GA (build 11951)
    I get Error summary: "Google address book synchronization failed" I also tried adding a few contacts and it did not fix it.

    If you figured this out can you post the fix?

  4. #4
    Join Date
    Mar 2010
    Posts
    3
    Rep Power
    5

    Default Same thing

    I have had this same error happening every 10 minutes (every time it checks email) since I set up my new gmail account 3 days ago. Any fixes out there? Thanks.

  5. #5
    Join Date
    Aug 2013
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    I don't know if this will solve all of the google contact errors, but I did find that the default url for gab in zimbra desktop is "http://www.google.com/m8/feeds". It is supposed to be "https://www.google.com/m8/feeds", You can work around it until the zimbra default gets fixed, but unfortunately its a little hazardous because you can corrupt the offline database. I did this on my windows 7 installation but try it at your own risk! If you already have zimbra initialized on your gmail account, first you must run the zimbra account setup to DISABLE contact sync. Then exit Zdesktop and use the windows task manager to kill the two zimbra tasks zdclient.exe and zdesktop.exe.

    With zimbra shut down you can edit C:\Users\YourName\AppData\Local\Zimbra\Zimbra Desktop\conf\localconfig.xml and add the following within the section <localconfig>:

    <key name="zdesktop_gab_base_url">
    <value>https://www.google.com/m8/feeds</value>
    </key>

    After that you can rerun zdesktop and re-enable contact sync. If you somehow manage to corrupt your database, uninstall zimbra desktop and delete the corrupt directory "C:\Users\YourName\AppData\Local\Zimbra\Zimbra Desktop\". Then re-install, and edit the localconfig.xml file before you set up your gmail account the first time.

    It may take a while to re-sync.

  6. #6
    Join Date
    Jun 2008
    Location
    New York
    Posts
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    Default

    Hey guys, I have the same problem, but after I tried this on my Linux box and I get now a cannot connect to server message, so that key actually made it worse.

    What else can I do?

    Thanks,

    Quote Originally Posted by gbatson View Post
    I don't know if this will solve all of the google contact errors, but I did find that the default url for gab in zimbra desktop is "http://www.google.com/m8/feeds". It is supposed to be "https://www.google.com/m8/feeds", You can work around it until the zimbra default gets fixed, but unfortunately its a little hazardous because you can corrupt the offline database. I did this on my windows 7 installation but try it at your own risk! If you already have zimbra initialized on your gmail account, first you must run the zimbra account setup to DISABLE contact sync. Then exit Zdesktop and use the windows task manager to kill the two zimbra tasks zdclient.exe and zdesktop.exe.

    With zimbra shut down you can edit C:\Users\YourName\AppData\Local\Zimbra\Zimbra Desktop\conf\localconfig.xml and add the following within the section <localconfig>:

    <key name="zdesktop_gab_base_url">
    <value>https://www.google.com/m8/feeds</value>
    </key>

    After that you can rerun zdesktop and re-enable contact sync. If you somehow manage to corrupt your database, uninstall zimbra desktop and delete the corrupt directory "C:\Users\YourName\AppData\Local\Zimbra\Zimbra Desktop\". Then re-install, and edit the localconfig.xml file before you set up your gmail account the first time.

    It may take a while to re-sync.

  7. #7
    Join Date
    Jul 2011
    Posts
    3
    Rep Power
    4

    Default It worked

    I did the proposed change:

    Quote Originally Posted by gbatson View Post
    <key name="zdesktop_gab_base_url">
    <value>https://www.google.com/m8/feeds</value>
    </key>
    At first didn't work, the problem persisted (No authentication header information).

    I did a reset of the account and the problem seems fixed now.

    Zimbra Desktop 7.2.5 GA (build 12038)

  8. #8
    Join Date
    May 2014
    Posts
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    Default

    Thanks gbatson, fixed it right up for me.. Much appreciated and a wonder this hasn't made it actual client release yet, although that could be said about a couple of things

  9. #9
    Join Date
    Jul 2014
    Posts
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    Thank you, worked for me at Zimbra Desktop 7.2.5 GA (build 12038) on Linux Mint 64-bit and also on Win7.

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