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Thread: Update to Zimbra Desktop zdesktop_7_2_2_ga_b11951

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  1. #1
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    Default Update to Zimbra Desktop zdesktop_7_2_2_ga_b11951

    After update from ZD 7_2_1 to 7_2_2 it don`t start.
    Error 800A004C in C:\Program Files\Zimbra\Zimbra Desktop\win32\zdrun.vbs Line 305. Down grade to previos versiod don`t resolv problem.

  2. #2
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    I have the exact same problem and error code and in a panic here .... HELP!
    Running Windows 8 and was just upgrading from the most recent Zimbra version ... has always worked without a problem before.

  3. #3
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    Quote Originally Posted by tokarevps View Post
    After update from ZD 7_2_1 to 7_2_2 it don`t start.
    Error 800A004C in C:\Program Files\Zimbra\Zimbra Desktop\win32\zdrun.vbs Line 305. Down grade to previos versiod don`t resolv problem.

    Exact same problem. So frustrated. Tried repair, uninstall - reinstall, uninstall - clean registry - delete all zimbra folders - reinstall - no luck same error every time. Now I dread having to setup and resync all my email accounts.

    WHY! Why did I click update!

  4. #4
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    Same problem here.....

    ****************************
    A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

    Script: file:///C:/Program%20Files%20(x86)/Zimbra/Zimbra%20Desktop/win32/prism/modules/WebAppProperties.jsm:176

    *******************************

    Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.

    how do you log? if you can't start Zimbra?
    Last edited by cf7; 04-01-2013 at 05:59 PM.

  5. #5
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    I ended up uninstall 7.2.2 and re-install 7.2.1 though Zimbra advise not to down grade..sorry..need a working 7.2.2 solution.

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    Quote Originally Posted by cf7 View Post
    I ended up uninstall 7.2.2 and re-install 7.2.1 though Zimbra advise not to down grade..sorry..need a working 7.2.2 solution.
    I was not so fortunate. I have done system restores, uninstalls, everything I can think of. Deleted everything zimbra from my computer and tried to reinstall the older version.

    Can't get it to work.

    Running windows 8 pro. Only thing I can think of is that i have moved all my personal files over to my D driive because I have an SSD Drive. Anyone with any ideas?

  7. #7
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    Quote Originally Posted by jesseasi View Post
    I was not so fortunate. I have done system restores, uninstalls, everything I can think of. Deleted everything zimbra from my computer and tried to reinstall the older version.

    Can't get it to work.

    Running windows 8 pro. Only thing I can think of is that i have moved all my personal files over to my D driive because I have an SSD Drive. Anyone with any ideas?
    I could not wait any longer. While Zimbra is a great solution when it works - for me it broke during the last update and I have not been able to get it to work ever again.

    I have since found and moved on to another email client.

  8. #8
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    Cool Delete the %AppData% Zimbra folders...

    Hi Chaps,

    Quote Originally Posted by tokarevps View Post
    After update from ZD 7_2_1 to 7_2_2 it don`t start.
    Error 800A004C in C:\Program Files\Zimbra\Zimbra Desktop\win32\zdrun.vbs Line 305. Down grade to previos versiod don`t resolv problem.
    What I've found out, if you run the zdrun.vbs from the command line using cscript, then the missing path is shown (causing 800A004C).

    Following this, it helps to goto %AppData% with Windows Explorer and to locate the Zimbra folder. Therein you can see three subfolders, at least on my Windows 7 Professional x64 installation. Moving or deleting those folders away will reset your user Zimbra settings. At a new start Zimbra Desktop will launch and has to be re-configured.

    I assume that this behaviour is caused by having the users' data outside the standard path C:\Users in this case in D:\Benutzer\USER\... (which is German for Users).

    I hope this helps you folks to solve or at least work around the issue.

    Cheers,
    GriGio

  9. #9
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    so youare using 7.2.2 now and no problem?

  10. #10
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    Thumbs up

    Quote Originally Posted by cf7 View Post
    so youare using 7.2.2 now and no problem?
    Yes, but be aware that you will need to re-setup Zimbra Desktop. I.e. no account data and specific settings will be available from previous installations...

    G+

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