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Thread: unable to send email - SMTP connect failure

  1. #1
    Join Date
    May 2013
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    Exclamation unable to send email - SMTP connect failure

    Hello,

    I am using Zimbra Desktop 7.2.2 GA (build 11951) for my office email which is hosted on google apps for business.
    However, I am unable to send mail
    and whenever I try to do that, it gets stuck in the "outbox" folder. Have pasted the error log below which comes when I try to validate and save the account setup.
    (More info - for the imap account setup, I have selected gmail as the account type and I had to accept an invalid / untrusted server SSL certificate. Check this thread for more details - http://www.zimbra.com/forums/general...ate-gmail.html )

    Please let me know how I can resolve this issue and if any further information is required !

    service.FAILURE: system failure: SMTP connect failure
    Display error details
    com.zimbra.common.soap.SoapFaultException: system failure: SMTP connect failure ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: SMTP connect failure ExceptionId:btpool0-9:1369029292976:9e0740afaebcde84 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:790) at com.zimbra.cs.account.offline.OfflineProvisioning. modifyDataSource(OfflineProvisioning.java:2495) at com.zimbra.cs.account.offline.OfflineProvisioning. modifyDataSource(OfflineProvisioning.java:2430) at com.zimbra.cs.service.admin.ModifyDataSource.handl e(ModifyDataSource.java:82) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: sun.security.provider.certpath.SunCertPathBuilderE xception: unable to find valid certification path to requested target at sun.security.provider.certpath.SunCertPathBuilder. engineBuild(Unknown Source) at java.security.cert.CertPathBuilder.build(Unknown Source) at sun.security.validator.PKIXValidator.doBuild(Unkno wn Source) at sun.security.validator.PKIXValidator.engineValidat e(Unknown Source) at sun.security.validator.Validator.validate(Unknown Source) at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl. validate(Unknown Source) at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl. checkServerTrusted(Unknown Source) at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl. checkServerTrusted(Unknown Source) at com.sun.net.ssl.internal.ssl.ClientHandshaker.serv erCertificate(Unknown Source) at com.sun.net.ssl.internal.ssl.ClientHandshaker.proc essMessage(Unknown Source) at com.sun.net.ssl.internal.ssl.Handshaker.processLoo p(Unknown Source) at com.sun.net.ssl.internal.ssl.Handshaker.process_re cord(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source) at com.sun.mail.util.SocketFetcher.configureSSLSocket (SocketFetcher.java:548) at com.sun.mail.util.SocketFetcher.createSocket(Socke tFetcher.java:352) at com.sun.mail.util.SocketFetcher.getSocket(SocketFe tcher.java:233) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1938) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:642) at javax.mail.Service.connect(Service.java:317) at javax.mail.Service.connect(Service.java:176) at javax.mail.Service.connect(Service.java:125) at com.zimbra.cs.account.offline.OfflineProvisioning. test(OfflineProvisioning.java:797) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:777) ... 30 more Code:service.FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:354) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:313) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407) at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393) at com.zimbra.cs.account.soap.SoapProvisioning.invoke Request(SoapProvisioning.java:342) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:350) at com.zimbra.cs.account.soap.SoapProvisioning.modify DataSource(SoapProvisioning.java:1849) at com.zimbra.cs.offline.jsp.JspProvStub.modifyOfflin eDataSource(JspProvStub.java:148) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:268) at com.zimbra.cs.offline.jsp.GmailBean.doRequest(Gmai lBean.java:42) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:156) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Last edited by suyash; 05-20-2013 at 05:07 AM.

  2. #2
    Join Date
    May 2013
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    Default

    can anyone help me with this issue? It will be really great to have this resolved so that I don't have to use my browser to send email... Love Zimbra for all the awesome features !

  3. #3
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  4. #4
    Join Date
    May 2013
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    Default

    No, I am not using AVAST. And even after shutting down my anti virus (McAfee), I am still getting the SMTP failure error !

    Is there anything else I need to check?

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