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Thread: Zimbra Desktop down't work after upgrade Ubunto to 12.04

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  1. #1
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    Default Zimbra Desktop down't work after upgrade Ubunto to 12.04

    Hello!

    I'm having problems with Zimbra Desktop after updating my Ubuntu from 10.x to latest version - 12.04.

    log:
    STARTED Jetty Ср. авг. 28 00:29:30 MSK 2013
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    200 INFO [main] log - jetty-6.1.22.z6
    279 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=1000 euid=1000 gid=1000 egid=1000
    Unable to determine platform because /home/tma/zdesktop/.platform does not exist.
    Found SQLite NativeDb from Linux/i386
    SQLite library version: 3.7.5
    oldDbVersion=65 newDbVersion=65
    oldOfflineDbVersion=5 newOfflineDbVersion=5
    Unable to determine platform because /home/tma/zdesktop/.platform does not exist.
    #
    # A fatal error has been detected by the Java Runtime Environment:
    #
    # SIGSEGV (0xb) at pc=0xb760d696, pid=16552, tid=2363022144
    #
    # JRE version: 6.0_41-b02
    # Java VM: Java HotSpot(TM) Client VM (20.14-b01 mixed mode linux-x86 )
    # Problematic frame:
    # C [libc.so.6+0x76696]
    [error occurred during error reporting (printing problematic frame), id 0xb]


    # An error report file with more information is saved as:
    # /home/tma/zdesktop/log/hs_err_pid16552.log
    [thread -1933886656 also had an error]
    GConf Error: Configuration server couldn't be contacted: D-BUS error: Message has the same reply serial as a currently-outstanding existing method call
    # [ timer expired, abort... ]
    STOPPED Ср. авг. 28 02:17:11 MSK 2013

    After this, Zimbra Desktop writes, that didn't connect to ZCS.

    OS: Ubuntu 12.04
    Kernel: 3.2.0-53-generic-pae
    libc6: 2.15-0ubuntu10.4 (not glibc, Ubuntu use libc6 - a fork by glibc)

    Zimbra Desktop: zdesktop_7_2_2_ga_b11951_linux_i686

    Can you help me?
    Last edited by tma; 09-05-2013 at 02:44 PM.

  2. #2
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    Default

    Is there anyone alive?

  3. #3
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    Does anyone know how to solve this problem?
    I tried to use the old libc6 through $LD_LIBRARY_PATH, but the problem still persists, although sometimes can work all day, but most immediately dies.

  4. #4
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    Default

    I get the same error whether on Ubuntu, Debian and derivatives. I think ZD is effectively dead in the water now, seems to be no more development/bug fixes likely before EOL. The approach being suggested for the replacement technology and limited recent offline sync is not really very helpful for my use case, nor is the expected lack of multi-account support.

    Happy to see something being developed in its place, like to see improvements ahead and we won't know until we see the new software exactly how it all hangs together and works, but the current suggested approach doesn't replace the key functionality that we used in ZD.

    ZD effectively provided a cross platform alternative for Outlook users, perhaps that is a service no longer seen as attractive alongside the Network Outlook revenue stream but with so many devices not running windows I would imagine that with the broader church with BYOD etc that such a client was a good call. Hope the solution isn't going to appear in a closed source option as a Network add-on.

    Let me know if you do see any routes out from the current problems!

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