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Thread: ZD - cannot connect to server

  1. #1
    Join Date
    Oct 2009
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    Default ZD - cannot connect to server

    I tried to reply to thread 54342, but it does not show up, despite my name shows as the last poster.
    So, I try to post a new thread.

    Using ZD 7.2.2 GA under Ubuntu 13.10 with one Yahoo acount, two Zimbra account configured as IMAP4, and one other IMAP account, I experience ZD stopping to sync after a few minutes. When I try to display any email from any account, the following error message shows up:
    - method: SearchConvRequest
    - msg: Cannot connect to server.
    - code: EMPTY_RESPONSE
    It is not possible to do anything but closing the application ZimbraDesktop.
    Any solution?

    Logs
    zdesktop.out:
    STARTED Jetty Thu May 1 16:02:41 CST 2014
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    1697 INFO [main] log - jetty-6.1.22.z6
    2211 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=1000 euid=1000 gid=1000 egid=1000
    Unable to determine platform because /mnt/Data/Mail/zdesktop/.platform does not exist.
    Found SQLite NativeDb from Linux/i386
    SQLite library version: 3.7.5
    oldDbVersion=65 newDbVersion=65
    oldOfflineDbVersion=5 newOfflineDbVersion=5
    Unable to determine platform because /mnt/Data/Mail/zdesktop/.platform does not exist.
    java.lang.OutOfMemoryError: Java heap space
    Dumping heap to /mnt/Data/Mail/zdesktop/heapdump/java_pid12381.hprof ...
    Exception in thread "sync-timer-dir" Heap dump file created [145260717 bytes in 22.584 secs]
    java.lang.OutOfMemoryError: Java heap space
    at java.lang.ClassLoader.findLoadedClass0(Native Method)
    at java.lang.ClassLoader.findLoadedClass(Unknown Source)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(WebAppClassLoader.java:369)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(WebAppClassLoader.java:363)
    at com.zimbra.cs.util.Zimbra.halt(Zimbra.java:391)
    at com.zimbra.cs.account.offline.DirectorySync$1.run( DirectorySync.java:81)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    zdesktop.log:
    2014-05-01 16:08:01,247 FATAL [sync-mbox-xxx@yahoo.com] [] system - Out of memory
    java.lang.OutOfMemoryError: Java heap space
    at java.lang.StringCoding$StringDecoder.decode(Unknow n Source)
    at java.lang.StringCoding.decode(Unknown Source)
    at java.lang.String.<init>(Unknown Source)
    at com.zimbra.common.zmime.ZInternetHeader.<init>(ZIn ternetHeader.java:76)
    at com.zimbra.common.zmime.ZMimeParser.saveHeader(ZMi meParser.java:694)
    at com.zimbra.common.zmime.ZMimeParser.handleByte(ZMi meParser.java:413)
    at com.zimbra.common.zmime.ZMimeParser.handleBytes(ZM imeParser.java:368)
    at com.zimbra.common.zmime.ZMimeParser.parse(ZMimePar ser.java:356)
    at com.zimbra.common.zmime.ZMimeMessage.parse(ZMimeMe ssage.java:157)
    at javax.mail.internet.MimeMessage.<init>(MimeMessage .java:209)
    at com.zimbra.common.zmime.ZMimeMessage.<init>(ZMimeM essage.java:60)
    at com.zimbra.cs.mime.Mime$FixedMimeMessage.<init>(Mi me.java:117)
    at com.zimbra.cs.mime.ParsedMessage.init(ParsedMessag e.java:254)
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:227)
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:221)
    at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:166)
    at com.zimbra.cs.datasource.MessageContent.getParsedM essage(MessageContent.java:60)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:917)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$200(ImapFolderSync.java:63)
    at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:827)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:704)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:678)
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:648)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:515)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:331)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:843)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:750)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:346)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:326)

  2. #2
    Join Date
    Oct 2009
    Location
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    Default

    Since one week no any reaction.
    Can it be that the Zimbra Desktop is no longer supported for Linux?
    But, in that case, a short notice would be nice.

  3. #3
    Join Date
    Oct 2009
    Location
    Shanghai, China
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    Default

    Updated today to 7.2.5
    Since the update within the app did not work, I downloaded the new version and installed it over the existing 7.2.2.
    The problem still occurs, Zimbra Desktop is not usable.
    Any ideas, anyone?

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