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Thread: ZD - cannot connect to server

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  1. #1
    Join Date
    Oct 2009
    Shanghai, China
    Rep Power

    Default ZD - cannot connect to server

    I tried to reply to thread 54342, but it does not show up, despite my name shows as the last poster.
    So, I try to post a new thread.

    Using ZD 7.2.2 GA under Ubuntu 13.10 with one Yahoo acount, two Zimbra account configured as IMAP4, and one other IMAP account, I experience ZD stopping to sync after a few minutes. When I try to display any email from any account, the following error message shows up:
    - method: SearchConvRequest
    - msg: Cannot connect to server.
    - code: EMPTY_RESPONSE
    It is not possible to do anything but closing the application ZimbraDesktop.
    Any solution?

    STARTED Jetty Thu May 1 16:02:41 CST 2014
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    1697 INFO [main] log - jetty-6.1.22.z6
    2211 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=1000 euid=1000 gid=1000 egid=1000
    Unable to determine platform because /mnt/Data/Mail/zdesktop/.platform does not exist.
    Found SQLite NativeDb from Linux/i386
    SQLite library version: 3.7.5
    oldDbVersion=65 newDbVersion=65
    oldOfflineDbVersion=5 newOfflineDbVersion=5
    Unable to determine platform because /mnt/Data/Mail/zdesktop/.platform does not exist.
    java.lang.OutOfMemoryError: Java heap space
    Dumping heap to /mnt/Data/Mail/zdesktop/heapdump/java_pid12381.hprof ...
    Exception in thread "sync-timer-dir" Heap dump file created [145260717 bytes in 22.584 secs]
    java.lang.OutOfMemoryError: Java heap space
    at java.lang.ClassLoader.findLoadedClass0(Native Method)
    at java.lang.ClassLoader.findLoadedClass(Unknown Source)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(
    at com.zimbra.cs.util.Zimbra.halt(
    at com.zimbra.cs.account.offline.DirectorySync$
    at java.util.TimerThread.mainLoop(Unknown Source)
    at Source)

    2014-05-01 16:08:01,247 FATAL [] [] system - Out of memory
    java.lang.OutOfMemoryError: Java heap space
    at java.lang.StringCoding$StringDecoder.decode(Unknow n Source)
    at java.lang.StringCoding.decode(Unknown Source)
    at java.lang.String.<init>(Unknown Source)
    at com.zimbra.common.zmime.ZInternetHeader.<init>(ZIn
    at com.zimbra.common.zmime.ZMimeParser.saveHeader(ZMi
    at com.zimbra.common.zmime.ZMimeParser.handleByte(ZMi
    at com.zimbra.common.zmime.ZMimeParser.handleBytes(ZM
    at com.zimbra.common.zmime.ZMimeParser.parse(ZMimePar
    at com.zimbra.common.zmime.ZMimeMessage.parse(ZMimeMe
    at javax.mail.internet.MimeMessage.<init>(MimeMessage .java:209)
    at com.zimbra.common.zmime.ZMimeMessage.<init>(ZMimeM
    at com.zimbra.cs.mime.Mime$FixedMimeMessage.<init>(Mi
    at com.zimbra.cs.mime.ParsedMessage.init(ParsedMessag
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed
    at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess
    at com.zimbra.cs.datasource.MessageContent.getParsedM essage(
    at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(
    at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$200(
    at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(

  2. #2
    Join Date
    Oct 2009
    Shanghai, China
    Rep Power


    Since one week no any reaction.
    Can it be that the Zimbra Desktop is no longer supported for Linux?
    But, in that case, a short notice would be nice.

  3. #3
    Join Date
    Oct 2009
    Shanghai, China
    Rep Power


    Updated today to 7.2.5
    Since the update within the app did not work, I downloaded the new version and installed it over the existing 7.2.2.
    The problem still occurs, Zimbra Desktop is not usable.
    Any ideas, anyone?

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