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Thread: TOO_MANY_CONTACTS error being falsely reported and causing issues in Desktop client

  1. #1
    Join Date
    May 2014
    Posts
    24
    Rep Power
    1

    Default TOO_MANY_CONTACTS error being falsely reported and causing issues in Desktop client

    I understand what should be causing this error and I understand that I can go into the users advanced settings and increase the limit from 10,000 up to whatever however the troubling part of this is that the user in question has 2 address books and the count of one of those differs in the desktop client versus the web client. In the desktop the numbers are 294 & 9706 and in the web client the numbers are 294 & 1697.
    These contacts were imported from thunderbird via the web client.

    This has me worried that somewhere this list is being duplicated unchecked and I'd love some help/advice on where I should be looking that would give me some indication as to why 1864 addresses are freezing an account on my desktop client with this error


    FWIW here's the error:
    Code:
    Failure communicating with remote server. Please try again later.
    
    Debug message: exceeded limit of 10000 contacts
    
    Exception:
    
    com.zimbra.cs.mailbox.MailServiceException: exceeded limit of 10000 contacts
    ExceptionId:sync-mbox-ryan@ironbellystudios.com:1401274267780:08b8eac0cf9bb1b6
    Code:mail.TOO_MANY_CONTACTS Arg:(limit, NUM, "10000")
    	at com.zimbra.cs.mailbox.MailServiceException.TOO_MANY_CONTACTS(MailServiceException.java:303)
    	at com.zimbra.cs.mailbox.Mailbox.updateContactCount(Mailbox.java:1083)
    	at com.zimbra.cs.mailbox.Contact.create(Contact.java:620)
    	at com.zimbra.cs.mailbox.Mailbox.createContact(Mailbox.java:6323)
    	at com.zimbra.cs.mailbox.InitialSync.syncContact(InitialSync.java:973)
    	at com.zimbra.cs.mailbox.InitialSync.syncContacts(InitialSync.java:999)
    	at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSync.java:267)
    	at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:187)
    	at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:124)
    	at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:89)
    	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:192)
    	at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
    	at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
    	at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
    	at java.util.TimerThread.mainLoop(Unknown Source)
    	at java.util.TimerThread.run(Unknown Source)
    
    If issue persists please post description and debug information here.

  2. #2
    Join Date
    May 2014
    Posts
    24
    Rep Power
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    Default

    Ok, so I raised the limit from contact limit from 10,000 to 100,000 in the web admin and reloaded the desktop client and now I'm seeing a lot of movement in the address book as it tries to load them all, it got to about 3000 and then stopped. Dunno what's causing this, the only contact list is still under 3000 and in zdesktop it's still sitting at 9704
    Last edited by unc0nnected; 05-28-2014 at 07:19 AM.

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