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Thread: Where to start debugging?

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  1. #1
    Join Date
    Mar 2007
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    Austin, TX
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    Default Where to start debugging?

    I've installed and launched Zimbra Desktop for Windows, but I don't see any activity once itís open. No synching seems to occur. I opened up the three logs I found in the log folder of the installation and each one seems to have some error listings, but I'm wondering what to look for...

    mailbox.log seems to show the configuration/installation blocks, then I get a repeating chunk that looks like an error, it start with these lines...

    2007-03-26 14:22:14,640 ERROR [Timer-Offline-Main] [] offline - failed to sync account myemail@address.edu
    com.zimbra.common.soap.SoapFaultException: authentication failed for (random string) at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:103)


    zdesktop.err show the following...


    0 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog
    359 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633
    719 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634
    719 [main] INFO org.mortbay.log - jetty-6.1.2rc1
    937 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
    log4j:WARN No appenders could be found for logger (zimbra.misc).
    log4j:WARN Please initialize the log4j system properly.
    Zimbra server process is not running as root
    5047 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
    6141 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
    log4j:WARN No appenders could be found for logger (com.zimbra.common.util.EasyX509TrustManager).
    log4j:WARN Please initialize the log4j system properly.


    Finally, zdesktop.out simply says:

    unable to load resource bundle: /msgs/ZaMsg
    unable to load resource bundle: /msgs/com_zimbra_date
    unable to load resource bundle: /msgs/com_zimbra_email
    unable to load resource bundle: /msgs/com_zimbra_phone


    Any help would be great. Is this an issue other people are having as well?

  2. #2
    Join Date
    Jan 2007
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    Default

    First, make sure your LDAP is configured properly, assuming you're using it. Also, make sure your logon credentials are correct. The first error I'm seeing there in your logs is an authentication error.

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