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Thread: Three Error Message When installing Zimbra

  1. #1
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    Default Three Error Message When installing Zimbra

    Hi Zimbra Forum Team;

    i want to install Zimbra Desktop but i have a problem. I have some error message when i am installing it...

    First error message: Failed to start Zimbra Desktop core service. And it installed Core Service, but second error came: Failed to inject zimlets. Some fetures may be missing. and then i started Zimbra and last error: The connection was refused when attempting to contact localhost:7633.

    please help me...
    how can i solve this problem?

  2. #2
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    Sounds like a botched installation. What platform are you on? Can you find any errors in logs under <install>/log?

  3. #3
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    I am using Windows XP SP2... and i cant find any errors...

  4. #4
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    OK please wait for the next release which is scheduled for next week. Thanks!

  5. #5
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    I found error message:

    HTTP ERROR: 500

    com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
    ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
    Code:service.FAILURE

    RequestURI=/zimbra/desktop/console.jsp;jsessionid=100h6kjngscqu

    Caused by:

    javax.el.ELException: com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
    ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
    Code:service.FAILURE
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:266)
    at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
    at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
    at com.sun.el.parser.AstEmpty.getValue(AstEmpty.java: 62)
    at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
    at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_wh en_0(console_jsp.java:174)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_ch oose_0(console_jsp.java:147)
    at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:89)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:38)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
    ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:99)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:243)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:219)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:295)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:259)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:171)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:143)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:158)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:24)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:28)
    at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:88)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
    ... 37 more

    Caused by:

    com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
    ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:99)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:243)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:219)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:295)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:259)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:171)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:143)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:158)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:24)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:28)
    at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:88)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
    at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
    at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
    at com.sun.el.parser.AstEmpty.getValue(AstEmpty.java: 62)
    at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
    at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_wh en_0(console_jsp.java:174)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_ch oose_0(console_jsp.java:147)
    at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:89)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:38)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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  6. #6
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    Hi, this is very helpful. Is that the entire log? Could you send the entire mailbox.log so we can analyze it? Thanks!

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