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Thread: IMAP authentication error

  1. #1
    Join Date
    Jun 2008
    Rep Power

    Default IMAP authentication error

    I'm hoping someone can help with an "authentication error" I am getting as a result of setting up an IMAP account. As far as as I know I've duplicated my Outlook 2003 settings, and Zimbra isn't giving me any clues. Let me know if I can be any more helpful ... please advise ...


  2. #2
    Join Date
    Jun 2008
    Rep Power


    Apparently, ZD does provide clues, even if I don't understand them. Here is (hopefully) the pertinent section from the log file:

    2008-06-12 12:58:27,211 INFO [btpool0-10] [name=zimbra;ip=;] datasource - Testing connection to data source
    javax.mail.AuthenticationFailedException: authentication failure
    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPSt
    at javax.mail.Service.connect(
    at com.zimbra.cs.datasource.ImapImport.test(ImapImpor
    at com.zimbra.cs.datasource.DataSourceManager.test(Da
    at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount( 58)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(
    at com.zimbra.cs.service.admin.CreateAccount.handle(C
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se
    at org.mortbay.jetty.handler.ContextHandler.handle(Co
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(
    at org.mortbay.jetty.handler.HandlerCollection.handle (
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.Server.handle(
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt
    at org.mortbay.jetty.HttpConnection$ ntent(
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec
    at org.mortbay.thread.BoundedThreadPool$ n(
    2008-06-12 12:58:27,211 INFO [btpool0-10] [name=zimbra;ip=;] datasource - Test failed: authentication failure

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