Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: Zimbra Crash, need to reimpor lost emails

  1. #1
    emotion production Guest

    Angry Zimbra Crash, need to reimpor lost emails

    Hi Zimbra

    Have been using this wonderful email client until last night.
    I started updating, but when it restarted there was a error message, which of course I forgot to write down.
    Afterwards it didnt want to run, so I have reinstalled Zimbra, but I dont know how to get the email files into the account.

    Is it possible to install the older version, and then just copy the store files back in the same directory?

    Regards,

    Jonas Lillie

  2. #2
    emotion production Guest

    Default

    Since its been 8 hours and I am desperate to get access to my emails, I will bump it.

    Anyone?

  3. #3
    Join Date
    Jan 2008
    Location
    Bangladesh normally but travel the world, particularly Asia, frequently.
    Posts
    33
    Rep Power
    7

    Default

    See this section in the wiki: Yahoo! Zimbra Desktop - Zimbra :: Wiki

    particularly point 5 to get information on how to manually uninstall and preserve your data files prior to reinstalling.

  4. #4
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Whenever you run into errors, the first thing to check is the log file located at <install>/log/zdesktop.log. Going back in version usually is not supported. Your best chance is to upgade to the latest, let it fail, and submit your log for analysis. Thanks!

  5. #5
    emotion production Guest

    Default

    Thanks for the help so far.
    I have reinstalled the previous version, and copied the files from the 5 folders that the wiki told me to preserve. When I run Zimbra, it still asks me to open a new account, and dosent see the old account. Is there anyway to register the old account?

    Jonas

  6. #6
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Once you upgrade, your best chance is to stay with the latest. Going back in version after you already upgrade will cause data incompatibility issue. I should explicitly disallow going back (we'll fix that). Right now please upgrade to the latest again, let it fail, and let us take a look at your log. Thanks!

  7. #7
    emotion production Guest

    Default

    Hi jjzhuang

    Thanks for your reply.
    The only problem is that is is not errors. I just dont see my old files, so it askes me to make a new account. I will upgrade now, and then I will let you know how it goes.

    Thanks

  8. #8
    emotion production Guest

    Default

    Ok, so now I am upgrading and it comes up with a error: your excisting dataset cant be reused: delete old dataset and continue with install, or quit...

    What should I do next? Uninstall everything, and then reinstall the latest version?

  9. #9
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    It sounds like going back in version has corrupted the data. Unfortunately at this point you have to delete all the data and resync with server.

    We'll fix the issue of preventing user from going back in version in the future. I'm sorry about the inconvenience.

  10. #10
    emotion production Guest

    Default

    Hi jjzhuang

    So now that I have all the email files in the 5 folders. What should I do to resync the server? I have been searching this site for hours, but havent found anything so far.

    Thanks

Similar Threads

  1. Replies: 8
    Last Post: 01-12-2012, 02:20 AM
  2. [SOLVED] parts_decode_ext error
    By jsabater in forum Administrators
    Replies: 7
    Last Post: 10-13-2008, 08:24 AM
  3. admin consol blank after 5.0.3 upgarde
    By maumar in forum Administrators
    Replies: 6
    Last Post: 03-21-2008, 06:16 AM
  4. Replies: 12
    Last Post: 02-25-2008, 07:28 PM
  5. Replies: 16
    Last Post: 09-07-2006, 07:39 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •