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Thread: Cannot Install Zimbra Desktop 0.92, getting weird error message

  1. #1
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    Unhappy Cannot Install Zimbra Desktop 0.92, getting weird error message

    I am trying to install Zimbra Desktop 0.92 on Windows XP. I keep getting the following error:

    Installation error: The previous version is newer than the new version. Due to potential risk of corrupting user data and program data, we do not support installing an older version. Previous Version/Build: dev/0 New version/Build: 0.92/1433

    When I go to add/remove programs, it says that there is Zimbra Desktop 0.53. When I try to uninstall it, I get this message:

    install4j An error occured. java.lang.runtimeException: The language "en-US" is not available. Error log: c:\docments and settings\mark\local settings\temp\install4jerror3802.log.

    I click OK and nothing happens.

    Here is the logfile:

    Exception:

    java.lang.RuntimeException: The language "en_US" is not available.
    at com.install4j.runtime.installer.ContextImpl.setLan guageId(Unknown Source)
    at com.install4j.runtime.installer.UninstallerContext Impl.getLanguageId(Unknown Source)
    at com.install4j.runtime.installer.controller.Languag eSelector.initLanguage(Unknown Source)
    at com.install4j.runtime.installer.controller.Control ler.start(Unknown Source)
    at com.install4j.runtime.installer.Uninstaller.main(U nknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.exe4j.runtime.WinLauncher.main(Unknown Source)

    System properties:

    java.runtime.name=Java(TM) 2 Runtime Environment, Standard Edition
    exe4j.moduleName=C:\zimbra\zdesktop\uninstall.exe
    exe4j.processCommFile=C:\DOCUME~1\mark\LOCALS~1\Te mp\e4j_p1076.tmp
    exe4j.semaphoreName=c:_zimbra_zdesktop_uninstall.e xe
    sun.boot.library.path=c:\zimbra\zdesktop\jre\bin
    java.vm.version=1.5.0_10-b03
    java.vm.vendor=Sun Microsystems Inc.
    java.vendor.url=http://java.sun.com/
    exe4j.consoleCodepage=cp0
    path.separator=;
    java.vm.name=Java HotSpot(TM) Client VM
    file.encoding.pkg=sun.io
    user.country=US
    sun.os.patch.level=Service Pack 2
    install4j.exeDir=C:\zimbra\zdesktop\
    java.vm.specification.name=Java Virtual Machine Specification
    user.dir=C:\zimbra
    java.runtime.version=1.5.0_10-b03
    java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironm ent
    java.endorsed.dirs=c:\zimbra\zdesktop\jre\lib\endo rsed
    os.arch=x86
    java.io.tmpdir=C:\DOCUME~1\mark\LOCALS~1\Temp\
    line.separator=

    java.vm.specification.vendor=Sun Microsystems Inc.
    user.variant=
    exe4j.tempDir=
    os.name=Windows XP
    sun.java2d.noddraw=true
    sun.jnu.encoding=Cp1252
    java.library.path=C:\zimbra\zdesktop;.;C:\WINDOWS\ system32;C:\WINDOWS;C:\zimbra\zdesktop\.\.install4 j;C:\Program Files\ThinkPad\Utilities;C:\WINDOWS\system32;C:\WI NDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Intel\Wireless\Bin\;C:\Program Files\ATI Technologies\ATI.ACE\;C:\Program Files\Diskeeper Corporation\Diskeeper\;C:\Program Files\ThinkPad\ConnectUtilities;C:\Program Files\Common Files\Lenovo;C:\Program Files\Lenovo\Client Security Solution;C:\econfig\cfgViews;C:\econfig\Lib;C:\Pro gram Files\Common Files\SYSTEM\MSMAPI\1033;C:\Program Files\QuickTime\QTSystem\;c:\zimbra\zdesktop\jre\b in
    java.specification.name=Java Platform API Specification
    java.class.version=49.0
    sun.management.compiler=HotSpot Client Compiler
    exe4j.isInstall4j=true
    os.version=5.1
    user.home=C:\Documents and Settings\mark
    user.timezone=America/New_York
    java.awt.printerjob=sun.awt.windows.WPrinterJob
    file.encoding=Cp1252
    java.specification.version=1.5
    java.class.path=C:\zimbra\zdesktop\.install4j\i4jr untime.jar;C:\zimbra\zdesktop\.\.install4j\user.ja r;
    user.name=mark
    java.vm.specification.version=1.0

  2. #2
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    Default

    It looks like the current 0.92 installer is having trouble upgrading your 0.53 installation.

    Can you follow this instruction here to uninstall 0.53 manually and re-install 0.92/build 1433?

    http://wiki.zimbra.com/index.php?tit...Zimbra_Desktop

  3. #3
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    Hello,

    I followed the instructions as per the link, and I get the exact same error.

  4. #4
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    Actually I meant this topic: Yahoo! Zimbra Desktop - Zimbra :: Wiki

    Have you tried that too?


    Quote Originally Posted by marksaas44 View Post
    Hello,

    I followed the instructions as per the link, and I get the exact same error.

  5. #5
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    Yes I did the manual uninstall, and received the same error when I tried to install the newest version.

  6. #6
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    Please try the latest RC1 release, build 1482, which is available at zimbra.com now.

  7. #7
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    Nope did not fix the problem. Still getting the exact same message

  8. #8
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    same error of "Previous Version/Build: dev/0 New Version...." ? Which directory you are installing to? Was it complete empty or non-exist before installation?

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