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Thread: [SOLVED] problem starting and upgrading

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  1. #1
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    Default [SOLVED] problem starting and upgrading

    My zimbra desktop is not starting properly. Just see the three symbols repeating.

    When I try downloading the newest desktop and start the upgrade process, it tells me a zimbra desktop background process is still running and to stop it, then restart the upgrade. However, I can't find any background process zimbra desktop might be associated with in the process table and I get the message even after rebooting.

    Obviously, the background process the upgrade installer finds is also preventing the z desktop from initializing.

    Can anyone point me in the proper direction to correct this?

    Thanks,

    Mark

  2. #2
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    Default Re: problem starting and upgrading

    Hi Mark,

    I got the same thing when upgrading. I don't know why, but it works if I do following things:
    - uninstall the previous version first (remember, DON'T check DELETE ALL DATA option,
    so you don't have to resync mailbox from the scratch).
    - if uninstalling is still failed, stop the zdesktop (you can read this for detail procedures) then try to uninstall again.
    - install the new version.

    Hope this helps.

    Felis
    Last edited by felis; 09-04-2009 at 05:28 AM. Reason: One part of my answer was not clear enough

  3. #3
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    Default

    Felis,

    Thanks for the reply, but, I did that. The new version is now not installing, and won't give me details why.

    Mark

  4. #4
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    Default

    There is log file at <installation dir>/log/zdesktop.log.
    Besides, in what step does the installer stop working? We might find a clue from the last step.

    I think you could also try to reinstall previous version of installer. If it works, then the problem is in the latest version installer.

  5. #5
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    Default It now installs but ...

    OK, after doing all kinds of refreshes of the OS (Ubuntu Jaunty 64bit) Zimbra Desktop installs.

    The problem is now, when I try to configure it for the server (ZCS OSE 5.0 - haven't upgraded to 6 yet), I am constantly getting this error message:

    "http://hostname/service/soap/" host not found. Please check hostname and network connectivity.

    In the already installed systems (all Jaunty, including a couple of other 64bit versions) the hostname worked.

    The only difference is I've installed desktop 1.0.3

    Is that making a difference? Should I uninstall it and try 1.0.2?

    Mark

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  7. #7
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    Default

    I did see that and did use that to help resolve the question. The question I have is why 1.0.3 doesn't resolve as it did before. What we have now is a working work around.

    Thanks.

    Mark

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