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Thread: Zimbra Desktop won't run

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  1. #1
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    Default Zimbra Desktop won't run

    I just installed the latest Zimbra desktop and it's not working, all I get are the three icons animating in the shell window. I've been through a few other threads here but can't solve the problem. Log is below:

    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 8 folder mappings for service '.msexchange'
    2009-11-01 22:25:16,421 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
    2009-11-01 22:25:32,890 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2009-11-01 22:25:33,250 INFO [main] [] log - Opened C:\Documents and Settings\xxxxx\Local Settings\Application Data\Zimbra\zdesktop\jetty\logs\access_log.2009-11-01
    2009-11-01 22:25:33,265 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:7633
    2009-11-01 22:25:33,328 INFO [service-port-ping] [] offline - service port is ready.
    2009-11-01 22:25:33,859 WARN [btpool0-2] [] system - shared-mime-info file error java.io.FileNotFoundException: C (The system cannot find the file specified)
    2009-11-01 22:27:18,171 INFO [Shutdown] [] log - Shutdown hook executing
    2009-11-01 22:27:33,296 INFO [Shutdown] [] log - Shutdown hook complete
    2009-11-01 22:33:20,984 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
    2009-11-01 22:33:21,000 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
    2009-11-01 22:33:21,000 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
    2009-11-01 22:33:21,000 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
    2009-11-01 22:33:21,000 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
    2009-11-01 22:33:21,000 DEBUG [main] [] offline - Loading 8 folder mappings for service '.msexchange'
    2009-11-01 22:33:21,000 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
    2009-11-01 22:33:48,531 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2009-11-01 22:33:52,578 INFO [service-port-ping] [] offline - awaiting service port.
    2009-11-01 22:34:02,578 INFO [service-port-ping] [] offline - awaiting service port.
    2009-11-01 22:34:12,593 INFO [service-port-ping] [] offline - awaiting service port.
    2009-11-01 22:34:15,734 INFO [main] [] log - Opened C:\Documents and Settings\xxxxx\Local Settings\Application Data\Zimbra\zdesktop\jetty\logs\access_log.2009-11-01
    2009-11-01 22:34:18,093 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:7633
    2009-11-01 22:34:18,343 INFO [service-port-ping] [] offline - service port is ready.

  2. #2
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    log looks okay. which platform is this?

  3. #3
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    Hi jmhe, I'm using Windows XP Pro.

  4. #4
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    soooo.. that's it?

  5. #5
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    please try the following steps:

    0) make sure Yahoo! Zimbra Desktop service has started (control panel->administrative tools->services->...)
    1) open <installation directory>/zdesktop.webapp/webapp.ini with notepad
    2) copy the value of "uri=" key (e.g. http://127.0.0.1:7633/..............)
    3) paste the uri in your browser (firefox)

    are you able to access zd this way from your browser?



    Quote Originally Posted by thermalben View Post
    Hi jmhe, I'm using Windows XP Pro.

  6. #6
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    Quote Originally Posted by jmhe View Post
    please try the following steps:

    0) make sure Yahoo! Zimbra Desktop service has started (control panel->administrative tools->services->...)
    1) open <installation directory>/zdesktop.webapp/webapp.ini with notepad
    2) copy the value of "uri=" key (e.g. http://127.0.0.1:7633/..............)
    3) paste the uri in your browser (firefox)

    are you able to access zd this way from your browser?
    jmhe: I am in the same boat with the rest of the group where I just see the animated icons over and over again. This started partway through the day today after a system reboot. I followed your steps 0-3 and I am able to access zd this way.

    My question then is: what does this mean? Is this a jetty issue then?

    Thanks in advance,

    -Jeff

  7. #7
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    it's an issue with prism. we've got a few posts about prism stops working on windows. we are looking into this...

    Quote Originally Posted by jeffgordy View Post
    jmhe: I am in the same boat with the rest of the group where I just see the animated icons over and over again. This started partway through the day today after a system reboot. I followed your steps 0-3 and I am able to access zd this way.

    My question then is: what does this mean? Is this a jetty issue then?

    Thanks in advance,

    -Jeff

  8. #8
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    This is my error console
    Error: this.docShell is null
    Source File: chrome://global/content/bindings/browser.xml
    Line: 0
    Error: uncaught exception: [Exception... "Component returned failure code: 0x80540006 [nsIApplicationIcon.show]" nsresult: "0x80540006 (<unknown>)" location: "JS frame :: chrome://webrunner/content/webrunner.js :: anonymous :: line 687" data: no]

  9. #9
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    Default Similar problem

    Zimbra desktop just stopped working yesterday. I tried restarting PC, uninstalling and reinstalling, restarting the service, but still hangs at the first screen.

    Running on Windows XP

    Until yesterday I though that it was a good piece of software ....

  10. #10
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    please attach the files I mentioned in #9. thx.

    Quote Originally Posted by baldeagle View Post
    Zimbra desktop just stopped working yesterday. I tried restarting PC, uninstalling and reinstalling, restarting the service, but still hangs at the first screen.

    Running on Windows XP

    Until yesterday I though that it was a good piece of software ....

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