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Thread: Web Authen IssueAfter Reboot

  1. #1
    Join Date
    Aug 2007
    Rep Power

    Default Web Authen IssueAfter Reboot

    We are about 45 days into our 60 day trial and everything worked fine til today. I rebooted the server and now nobody can login via the web interface anymore. I can't login as an email user, or as an admin and I have no idea where to look to figure out what the issue is. The web page comes up and I login and get "The username or password is incorrect. Verify that CAPS LOCK is not on, and then retype the current username and password" when I try as a user. I know the username and password are correct and caps lock is not on. It is just not authenticating. I tried rebooting again to see if that helped, but it still is not working.

    LDAP is running:

    root@ubuntubert:/home/peder# ps auxww | grep zimbra | grep slapd
    zimbra 4022 0.0 0.3 25956 4076 ? Ssl 12:38 0:00 /opt/zimbra/openldap/libexec/slapd -l LOCAL0 -4 -u zimbra -h
    ldap:// -f /opt/zimbra/conf/slapd.conf

    root@ubuntubert:/home/peder# su zimbra
    zimbra@ubuntubert:/home/peder$ ldap status
    slapd running pid: 4022

    SASL is running:

    zimbra@ubuntubert:/home/peder$ ps ax | grep sasl
    4841 ? Ss 0:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    4842 ? S 0:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    4843 ? S 0:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    4844 ? S 0:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    4845 ? S 0:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    6380 pts/0 S+ 0:00 grep sasl

    I am getting the following in mailbox.log:

    2007-08-06 12:53:04,554 INFO [http-80-Processor99] [ua=ZimbraWebClient - FF2.0 (Win)/undefined;ip=;] SoapEngine - handler exception
    com.zimbra.cs.account.AccountServiceException: authentication failed for
    at com.zimbra.cs.account.AccountServiceException.AUTH _FAILED(
    at com.zimbra.cs.service.account.Auth.handle(Auth.jav a:111)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at ternalDoFilter(
    at Filter(
    at org.apache.catalina.core.StandardWrapperValve.invo ke(
    at org.apache.catalina.core.StandardContextValve.invo ke(
    at org.apache.catalina.core.StandardHostValve.invoke(
    at org.apache.catalina.valves.ErrorReportValve.invoke (
    at org.apache.catalina.core.StandardEngineValve.invok e(
    at org.apache.catalina.valves.AccessLogValve.invoke(A
    at org.apache.catalina.connector.CoyoteAdapter.servic e(
    at org.apache.coyote.http11.Http11Processor.process(H
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt
    at Socket(
    at ead.runIt(
    at org.apache.tomcat.util.threads.ThreadPool$ControlR

    I see that it says "auth failure", but it doesn't really help as to where the failure occurs. Any ideas? Again, this worked fine for probably 40+ days and when I rebooted the server, evidently something didn't come up right and it won't let anybody login for email or admin.


  2. #2
    Join Date
    Aug 2007
    Rep Power


    As a followup to my own post, it appears that it is rejecting all email with a 550 reply as well. So it appears that it can't do database lookups maybe? MySQL is running:

    root@ubuntubert:/home/peder# ps ax | grep mysql
    4114 ? S 0:00 /bin/sh /opt/zimbra/logger/mysql/bin/mysqld_safe --defaults-file=/opt/zimbra/conf/my.logger.cnf --ledir=/opt/zimbra/logger/mysql/libexec
    4165 ? Sl 0:32 /opt/zimbra/logger/mysql/libexec/mysqld --defaults-file=/opt/zimbra/conf/my.logger.cnf --basedir=/opt/zimbra/logger/mysql --datadir=/opt/zimbra/logger/db/data --pid-file=/opt/zimbra/logger/db/ --skip-external-locking --port=7307 --socket=/opt/zimbra/logger/db/mysql.sock
    4273 ? S 0:00 /bin/sh /opt/zimbra/mysql/bin/mysqld_safe --defaults-file=/opt/zimbra/conf/my.cnf --ledir=/opt/zimbra/mysql/libexec
    4365 ? Sl 0:02 /opt/zimbra/mysql/libexec/mysqld --defaults-file=/opt/zimbra/conf/my.cnf --basedir=/opt/zimbra/mysql --datadir=/opt/zimbra/db/data --pid-file=/opt/zimbra/db/ --skip-external-locking --port=7306 --socket=/opt/zimbra/db/mysql.sock

    Again, I'm not sure where to look for what is causing the issue. Everything worked til I rebooted.....

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