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Thread: Zimbra 5.0 RC1 MAC OS X - Server crash after install !!

  1. #1
    Join Date
    Oct 2007
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    Default Zimbra 5.0 RC1 MAC OS X - Server crash after install !!

    Hello,
    I'm using the open source version of Zimbra with Ubuntu and it's working very well from a lot of time.

    Now I would like to switch the server on an MAC machine so I've made a fresh install of both operating system and zimbra 5.0 RC1.
    After the fresh install I'm not able to set the relay MTA address for external mail delivery because the browser tell always that the value inserted isn't correct.

    Anyway I can solve this by using the zmprov ms command.

    The big problem is the server crash after any changes in the admin panel, for example if I try to disable some unnecessary process or the POP feature I loose everytime the web access!

    After the save I cannot get the web login page anymore, it seems a webserver problem, but I can see the process running, I can reload, but the problem still persist: no more web access to the admin panel or to the wemail.

    Maybe this is an already know problem, but any help will be appreciated.

    Thanks!

    MB

  2. #2
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
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    Default

    your probably hitting Bug 20765 - zimbraServicedInstaled is not set for mailbox

    the only workaround is to run the installer again.

  3. #3
    Join Date
    Oct 2007
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    Default

    Hello,
    thank you very much for your reply.

    In the meantime I've do some investigation by searching the forum too and I've found this in the /opt/zimbra/log/mailbox.log after doing a zmmailboxdctl start:

    2007-10-16 21:04:43,240 INFO [main] [] soap - Servlet SoapServlet starting up
    2007-10-16 21:04:43,264 INFO [main] [] soap - Adding service AccountService to SoapServlet
    2007-10-16 21:04:43,536 INFO [main] [] soap - Adding service MailService to SoapServlet
    2007-10-16 21:04:43,635 INFO [main] [] soap - Adding service IMService to SoapServlet
    2007-10-16 21:04:43,641 INFO [main] [] misc - version=5.0.0_RC1_1538.MACOSXx86 release=20071003003342 builddate=20071003-0034 buildhost=build-mac-x86.liquidsys.com
    2007-10-16 21:04:43,643 INFO [main] [] misc - LANG environment is set to: null
    2007-10-16 21:04:43,668 INFO [main] [] system - Setting mysql connector property: maxActive=10
    2007-10-16 21:04:43,668 INFO [main] [] system - Setting mysql connector property: maxActive=10
    2007-10-16 21:04:47,814 FATAL [main] [] system - Config initialization failed
    com.zimbra.common.service.ServiceException: system failure: getting database connection
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:165)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 229)
    at com.zimbra.cs.util.Config.init(Config.java:60)
    at com.zimbra.cs.util.Config.initConfig(Config.java:8 7)
    at com.zimbra.cs.util.Config.getString(Config.java:99 )
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:75)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:71)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:86)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 107)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1218)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:500)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:448)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:100)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    Caused by: com.mysql.jdbc.exceptions.MySQLNonTransientConnect ionException: Server connection failure during transaction. Due to underlying exception: 'java.net.SocketException: java.net.ConnectException: Connection refused'.

    ** BEGIN NESTED EXCEPTION **

    java.net.SocketException
    MESSAGE: java.net.ConnectException: Connection refused

    STACKTRACE:

    java.net.SocketException: java.net.ConnectException: Connection refused
    at com.mysql.jdbc.StandardSocketFactory.connect(Stand ardSocketFactory.java:156)
    at com.mysql.jdbc.MysqlIO.(MysqlIO.java:276)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2769)
    at com.mysql.jdbc.Connection.(Connection.java:1531)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:266)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:140)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:97)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:300)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:816)
    at org.apache.commons.dbcp.PoolingDataSource.getConne ction(PoolingDataSource.java:140)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 220)
    at com.zimbra.cs.util.Config.init(Config.java:60)
    at com.zimbra.cs.util.Config.initConfig(Config.java:8 7)
    at com.zimbra.cs.util.Config.getString(Config.java:99 )
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:75)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:71)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:86)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 107)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1218)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:500)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:448)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:100)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)


    ** END NESTED EXCEPTION **


    Attempted reconnect 3 times. Giving up.
    at com.mysql.jdbc.SQLError.createSQLException(SQLErro r.java:888)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2838)
    at com.mysql.jdbc.Connection.(Connection.java:1531)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:266)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:140)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:97)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:300)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:816)
    at org.apache.commons.dbcp.PoolingDataSource.getConne ction(PoolingDataSource.java:140)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 220)
    ... 36 more
    2007-10-16 21:04:50,128 INFO [main] [] soap - Servlet SoapServlet starting up
    2007-10-16 21:04:50,152 INFO [main] [] soap - Adding service AccountService to SoapServlet
    2007-10-16 21:04:50,425 INFO [main] [] soap - Adding service MailService to SoapServlet
    2007-10-16 21:04:50,524 INFO [main] [] soap - Adding service IMService to SoapServlet
    2007-10-16 21:04:50,530 INFO [main] [] misc - version=5.0.0_RC1_1538.MACOSXx86 release=20071003003342 builddate=20071003-0034 buildhost=build-mac-x86.liquidsys.com
    2007-10-16 21:04:50,532 INFO [main] [] misc - LANG environment is set to: null
    2007-10-16 21:04:50,556 INFO [main] [] system - Setting mysql connector property: maxActive=10
    2007-10-16 21:04:50,556 INFO [main] [] system - Setting mysql connector property: maxActive=10
    2007-10-16 21:04:54,703 FATAL [main] [] system - Config initialization failed
    com.zimbra.common.service.ServiceException: system failure: getting database connection
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:165)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 229)
    at com.zimbra.cs.util.Config.init(Config.java:60)
    at com.zimbra.cs.util.Config.initConfig(Config.java:8 7)
    at com.zimbra.cs.util.Config.getString(Config.java:99 )
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:75)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:71)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:86)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 107)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1218)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:500)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:448)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:100)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    Caused by: com.mysql.jdbc.exceptions.MySQLNonTransientConnect ionException: Server connection failure during transaction. Due to underlying exception: 'java.net.SocketException: java.net.ConnectException: Connection refused'.

    ** BEGIN NESTED EXCEPTION **

    java.net.SocketException
    MESSAGE: java.net.ConnectException: Connection refused

    STACKTRACE:

    java.net.SocketException: java.net.ConnectException: Connection refused
    at com.mysql.jdbc.StandardSocketFactory.connect(Stand ardSocketFactory.java:156)
    at com.mysql.jdbc.MysqlIO.(MysqlIO.java:276)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2769)
    at com.mysql.jdbc.Connection.(Connection.java:1531)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:266)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:140)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:97)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:300)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:816)
    at org.apache.commons.dbcp.PoolingDataSource.getConne ction(PoolingDataSource.java:140)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 220)
    at com.zimbra.cs.util.Config.init(Config.java:60)
    at com.zimbra.cs.util.Config.initConfig(Config.java:8 7)
    at com.zimbra.cs.util.Config.getString(Config.java:99 )
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:75)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:71)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:86)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 107)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1218)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:500)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:448)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:100)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)


    ** END NESTED EXCEPTION **


    Attempted reconnect 3 times. Giving up.
    at com.mysql.jdbc.SQLError.createSQLException(SQLErro r.java:888)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2838)
    at com.mysql.jdbc.Connection.(Connection.java:1531)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:266)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:140)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:97)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:300)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:816)
    at org.apache.commons.dbcp.PoolingDataSource.getConne ction(PoolingDataSource.java:140)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 220)
    ... 36 more


    and this is the ./zmmyinit output:

    ./zmmyinit
    * Creating required directories
    * Generating mysql config /opt/zimbra/conf/my.cnf
    * Creating database in /opt/zimbra/db/data
    * Starting mysql server
    * Failed to connect to mysql...retrying
    * Failed to connect to mysql...retrying
    * many other times.............*
    * Failed to connect to mysql...giving up!

    I think that this is a mysql problem, it won't start correctly or for any reason the server can't connect to it.

    Thanks for the help.

    MB

  4. #4
    Join Date
    Oct 2007
    Posts
    10
    Rep Power
    8

    Default

    Anyway yeah jholder I think that you're right !!!

    I've looked fast at the bug suggested and I'll try the new installer.

    ;-)

    MB

  5. #5
    Join Date
    Oct 2007
    Posts
    10
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    Default

    Sorry, but there's no new installer on the bug, I didn't saw correctly.

    Please is there a fix for the zmsetup.pl file?

    Many thanks.

    MB

  6. #6
    Join Date
    Oct 2007
    Posts
    10
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    Default

    OKK, I've run the setup again but the problem is still here:

    zmprov -l gs
    zimbraServiceEnabled: antivirus
    zimbraServiceEnabled: antispam
    zimbraServiceEnabled: logger
    zimbraServiceEnabled: mta
    zimbraServiceEnabled: stats
    zimbraServiceEnabled: snmp
    zimbraServiceEnabled: ldap
    zimbraServiceEnabled: spell
    zimbraServiceHostname: xxxxxxxxxxxxx
    zimbraServiceInstalled: antivirus
    zimbraServiceInstalled: antispam
    zimbraServiceInstalled: logger
    zimbraServiceInstalled: store
    zimbraServiceInstalled: mta
    zimbraServiceInstalled: stats
    zimbraServiceInstalled: imapproxy
    zimbraServiceInstalled: snmp
    zimbraServiceInstalled: ldap
    zimbraServiceInstalled: spell


    as you can see no mailbox.

    Thank you very much for any solution.

    MB

  7. #7
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    21

    Default

    Sorry, I am not currently aware of a work around.

  8. #8
    Join Date
    Jul 2006
    Posts
    623
    Rep Power
    10

    Default

    Workaround

    zmprov -l ms +zimbraServiceInstalled mailbox
    Bugzilla - Wiki - Downloads - Before posting... Search!

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