How many times does "NOT SUPPORTED" appears in Zimbra forums?
I've been a long time just reading at zimbra forums and I have came to a conclussion: forum administrators have an special quick-answer-button.
When you click on it, it sends an autoanswer wich says "not supported"
I've found than answer even when the user is asking for a supported action on a supported plataform.
I've found that even when a developper ads a feature or a plugin and a Zimbra employer says him that it's not supported. Of course it isn't! it's just been developed by a third party! Crazy! Is it necesary to remark it every time?
Let's find similar expresions (negative) found:
- Not supported
- Won't work
- Is not tested
- Use at your own risk
- You can't. You simply can not do this. <-- My favorite, no explanations
And the expresions we would like to read (positive):
- We're investigating
- You can try
- We will make our best
- We will take care of that installation
First expressions sound like "this is what we have: one, two and three. Don't touch, don't ask, dont' try, don't think, it's not my problem"
Second ones sound like "we want to spread Zimbra all over the systems, we will make it better, stronger, we will give the user what the user wants 'cause we're creating a software to give customers what they need"
Of course, Zimbra wants to sell a software, that's all about, a privative software with an open source look. And I understand it, and respect it, but that kind of answer looks like calling your internet provider when connection doesn't work and they act as robot operators: "turn off the antivirus, reboot your PC"
Please, guys, think on the community. It looks like all forum administrators are sales personal, not community, and they don't want to change Zimbra or make improvements. We can build a great software because the development team can read here what people is asking for. You're making a software that solves users needs, so please, listen to them, listen to us.
If a person wants to try something new with Zimbra, hey! that's a feature request to make Zimbra better, to give the customer what he wants, to know what customer would pay for, do not try to see it just like an unsupported action! See it with positivity.