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Thread: mail error - loops back to myself

  1. #1
    Join Date
    Jan 2006
    Location
    Oakland, CA
    Posts
    9
    Rep Power
    9

    Default mail error - loops back to myself

    Hello -

    I've been trying to tackle this problem for a couple of hours now - and no luck so far. The basic setup is the following --

    old server (running SLOX) - setup to accept mail for infocentricity.com and all accounts provisioned there, enabling forwarding from my account to test receipt on the zimbra system.

    new server (running Zimbra 4.5.9) - hostname mail.infocentricity.com and main domain setup as infocentricity.com (with virtual host set to mail.infocentricity.com in domain setup tab). all accounts provisioned on zimbra server too - and forwarding to the old server (except my account).

    Current state/symtoms -
    - I can send mail to user1@infocentricity.com (from web client), with a forward on the zimbra server and it gets delivered to the old server
    - I can send mail to myself user@infocentricity.com (from web client) and it gets delivered to my account on the zimbra server
    - I try to send mail to myself user@mail.infocentricity.com (from web client) and it gets bounced to my account on the zimbra server (mail) - see Example 1
    - I try to send mail to my normal acct user@infocentricity.com (from remote client/smtp server) and mail gets delivered into old server mailbox and forwarded on to zimbra where it gets bounced back to remote server.

    I've reviewed the split domains wiki page - and I can't find anything there that helps me out.

    Example 1 (sent from webmail to self)
    =======
    This is the Postfix program at host mail.infocentricity.com.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The Postfix program

    : mail for mail.infocentricity.com loops back to myself
    ========================

    Other posts have asked for the following - which all appear correct to me...but here they are for information sake. This is all DNS behind our firewall - so you won't be able to do dig lookups on the outside. However in my past experience it should work internally with mail be delivered to the internal/primary/old server - as it has the appropriate view of the DNS entries. The main problem I haven't been able to resolve is that the server should be accepting email for itself - mail.infocentricity.com - and it won't.

    [root@mail conf]# cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    192.168.11.49 mail.infocentricity.com mail


    [root@mail conf]# host `hostname`
    mail.infocentricity.com has address 192.168.11.49

    [root@mail conf]# dig mx mail.infocentricity.com

    ; <<>> DiG 9.2.4 <<>> mx mail.infocentricity.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50527
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;mail.infocentricity.com. IN MX

    ;; ANSWER SECTION:
    mail.infocentricity.com. 14400 IN MX 10 mail.infocentricity.com.

    ;; AUTHORITY SECTION:
    infocentricity.com. 14400 IN NS admin.infocentricity.com.
    infocentricity.com. 14400 IN NS bugzilla.infocentricity.com.

    ;; ADDITIONAL SECTION:
    mail.infocentricity.com. 14400 IN A 192.168.11.49
    admin.infocentricity.com. 14400 IN A 192.168.11.25
    bugzilla.infocentricity.com. 14400 IN A 192.168.11.26

    ;; Query time: 1 msec
    ;; SERVER: 192.168.11.25#53(192.168.11.25)
    ;; WHEN: Wed Nov 7 14:26:12 2007
    ;; MSG SIZE rcvd: 148


    [root@mail conf]# dig any mail.infocentricity.com

    ; <<>> DiG 9.2.4 <<>> any mail.infocentricity.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1953
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;mail.infocentricity.com. IN ANY

    ;; ANSWER SECTION:
    mail.infocentricity.com. 14400 IN A 192.168.11.49
    mail.infocentricity.com. 14400 IN MX 10 mail.infocentricity.com.

    ;; AUTHORITY SECTION:
    infocentricity.com. 14400 IN NS bugzilla.infocentricity.com.
    infocentricity.com. 14400 IN NS admin.infocentricity.com.

    ;; ADDITIONAL SECTION:
    admin.infocentricity.com. 14400 IN A 192.168.11.25
    bugzilla.infocentricity.com. 14400 IN A 192.168.11.26

    ;; Query time: 1 msec
    ;; SERVER: 192.168.11.25#53(192.168.11.25)
    ;; WHEN: Wed Nov 7 14:26:29 2007
    ;; MSG SIZE rcvd: 148


    If anyone has any ideas I would greatly appreciate it. This is holding up my deployment until I can get mail flowing the correct way.

    thx
    Scott

  2. #2
    Join Date
    Jan 2006
    Location
    Oakland, CA
    Posts
    9
    Rep Power
    9

    Default [SOLVED] mail error - mail loops back to myself

    From Zimbra support -

    This case must work. Check if your A and MX record points to Zimbra server correctly. Restart tomcat after you add new domain in admin UI. Or run following command to add a domain.

    zmprov cd mail.infocentricity.com

    > Of course if I were to try something like
    > zmprov md mail.infocentricity.com zimbraMailCatchAllAddress
    > @mail.infocentricity.com

    Run this:
    zmprov md infocentricity.com zimbraMailCatchAllAddress @mail.infocentricity.com

    I am sure following link is very useful in this case. Please take a look.
    ManagingDomains - Zimbra :: Wiki
    Last edited by phoenix; 12-11-2007 at 10:38 AM. Reason: fixed url

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