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Thread: Adding Users Error

  1. #1
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    Default Adding Users Error

    When i try to add a user via Zimbra GUI i get this error message,

    Message: system failure: createAccount
    Error code: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver

    When i try it via command line i get the same error but different syntax,

    ERROR: service.FAILURE (system failure: createAccount)

    Can anyone please help me add users, currently i have over 150 users added which i did by making a bash script.

    zmprov ca email@domain.ca password

    Thanks in advance,

    SA.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Which operating system and which version/release of zimbra?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Default Zimbra compability

    ----Zimbra---
    4.5.10 GA Release

    * Red Hat Enterprise Linux 5 x86
    ----OS---
    Linux mail.jesseb.ca 2.6.18-1.2798.fc6 #1 SMP Mon Oct 16 14:54:20 EDT 2006 i686 athlon i386 GNU/Linux

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Is this a new install or an upgrade? Is zimbra running or not? What does a 'zmcontrol status' show? Is that a modified kernel you're running?

    Do you have a correct /etc/hosts file and DNS A & MX records pointing to your server? If you're behind a firewall and/or router you'll need a split DNS set-up, do you have one?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    This is a new Install,not an upgrade. zimbra is running just fine, I checked my /etc/hosts file,
    127.0.0.1 localhost.localdomain localhost
    142.25.97.33 jesseb.ca
    142.25.97.33 mail.jesseb.ca

    hostname of server is mail.jesseb.ca
    mx records are pointing in the right direction, i do no have a split DNS setup i don't think. If you need to configure it manually i havent.
    also
    zmcontrol status shows everything running for mail.jesseb.ca
    Cheers,
    S.A.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    The hosts file is incorrect, it should be as follows:

    Code:
    127.0.0.1 localhost.localdomain localhost
    142.25.97.33 mail.jesseb.ca mail
    You shouldn't need this line:
    Code:
    142.25.97.33 jesseb.ca
    in the hosts file at all. If you do need the entry jesseb.ca then tag it onto the second line in the hosts file.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
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    Thanks alot Bill.
    Still same issue after editing /etc/hosts
    Thank you for your time very appreciated.

    Not sure why its not allowing me to add users for i did add 150 users before ...
    Thanks
    S.A.

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