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Thread: Help with failed upgrade

  1. #1
    Join Date
    Jan 2008
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    Default Help with failed upgrade

    I am trying to upgrade a zimbra install 4.5.6 to 5.0.1 on Ubuntu and it is failing...any ideas? Here is the log:


    Operations logged to /tmp/zmsetup.01212008-010856.log
    Getting installed packages
    Getting local config zimbra_server_hostname
    Getting local config ldap_url
    zimbra_server_hostname contained in ldap_url checking ldap status
    Checking ldap status.
    *** Running as zimbra user: /opt/zimbra/bin/ldap status
    Starting ldap...
    *** Running as zimbra user: /opt/zimbra/sleepycat/bin/db_recover -h /opt/zimbra/openldap-data
    *** Running as zimbra user: /opt/zimbra/libexec/zmldapapplyldif
    *** Running as zimbra user: /opt/zimbra/bin/ldap status
    slapd running pid: 17249
    done.
    Getting installed services from ldap
    checking isEnabled zimbra-core
    zimbra-core not in enabled cache
    enabled packages
    zimbra_server_hostname contained in ldap_url checking ldap status
    Checking ldap status.
    *** Running as zimbra user: /opt/zimbra/bin/ldap status
    slapd running pid: 17249
    slapd already running.
    Getting enabled services from ldap
    Marking zimbra-core as installed. Services for zimbra-core will be enabled.
    Marking zimbra-apache as installed. Services for zimbra-apache will be enabled.
    Setting defaults...
    Setting local config zimbra_java_home to /opt/zimbra/java
    *** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_java_home='/opt/zimbra/java' 2> /dev/null
    checking isEnabled zimbra-cluster
    zimbra-cluster not in enabled cache
    enabled packages zimbra-logger zimbra-store zimbra-mta zimbra-core zimbra-apache zimbra-snmp zimbra-ldap zimbra-spell
    zimbra_server_hostname contained in ldap_url checking ldap status
    Checking ldap status.
    *** Running as zimbra user: /opt/zimbra/bin/ldap status
    slapd running pid: 17249
    slapd already running.
    Getting enabled services from ldap
    Marking zimbra-core as installed. Services for zimbra-core will be enabled.
    Marking zimbra-apache as installed. Services for zimbra-apache will be enabled.
    checking isEnabled zimbra-store
    zimbra-store is enabled
    checking isEnabled zimbra-ldap
    zimbra-ldap is enabled
    checking isEnabled zimbra-store
    zimbra-store is enabled
    checking isEnabled zimbra-mta
    zimbra-mta is enabled
    done.
    Upgrading from 4.5.6_GA_1044 to 5.0.1_GA_1902
    Stopping zimbra services
    Stop failed - exiting
    UPGRADE FAILED - exiting

  2. #2
    Join Date
    May 2006
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    Default

    Welcome to the forums,
    Can you attach your /tmp/zmsetup.#.log (and similar /tmp/install.log if you have one) as they might be a little more verbose.
    You might revert to your 4.5.6 backup/get running on 4.5.6 again then try getting to 4.5.10 as an intermediately point.
    Not necessary as you should be able to upgrade from any of the 4.5.x's, but I'll consent that on average we test 4.5.10 > 5.0.1 upgrades more often as that's more common; plus there are some major tomcat & LDAP enhancements since 4.5.6, so even getting to 4.5.10 is a nice enhancement while we try to figure out what's preventing the upgrade.
    BTW, is this Ubuntu 6.06.1 LTS?
    (Assuming FOSS because I didn't notice 'network' anywhere in the above.)
    You can find 4.5.10 here: /community/downloads_previous.html
    FOSS backup directions: A_Simple_Shell_Script_Method - Open Source Edition Backup Procedure - Zimbra :: Wiki
    Please don't forget to backup - it may take longer or might be harder to do with your environment, but you'll be better in the end!

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