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Thread: Web Client Issue

  1. #1
    Join Date
    Apr 2008
    Posts
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    Default Web Client Issue

    I'm having an issue in both IE7 and Firefox when I try to send emails. I create the email and get an hour glass, long delay, followed by a error I can view. It states:


    A network service error has occurred. msg: system failure: MessagingException
    code: service.FAILURE
    method: SendMsgRequest
    detail: soap:Receiver
    trace: btpool0-13:1207754319599:76b585862d8660d7

    mailbox.log contains the error:

    2008-04-09 10:58:22,604 INFO [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2008-04-09 10:58:23,172 INFO [Timer-3] [] SessionCache - Removed 1 idle sessions (SOAP). 2 active sessions remain.
    2008-04-09 10:58:33,249 INFO [btpool0-10] [name=admin@zimbra.delnetworks.com;aname=admin@zimb ra.delnetworks.com;mid=2;ip=192.168.2.19;ua=Zimbra WebClient - FF3.0 (Win)/5.0.4_GA_2101.RHEL5;] misc - delegated access: doc=NoOp, delegating account=admin@zimbra.delnetworks.com, authenticated account=admin@zimbra.delnetworks.com, target account=admin@zimbra.delnetworks.com
    2008-04-09 10:58:46,814 WARN [btpool0-15] [name=admin@zimbra.delnetworks.com;aname=admin@zimb ra.delnetworks.com;mid=2;ip=192.168.2.19;ua=Zimbra WebClient - FF3.0 (Win)/5.0.4_GA_2101.RHEL5;] smtp - exception occurred during SendMsg
    com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: connect timed out; chained exception is:
    java.net.SocketTimeoutException: connect timed out
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1378)
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:399)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at javax.mail.Service.connect(Service.java:105)
    at javax.mail.Transport.send0(Transport.java:168)
    at javax.mail.Transport.send(Transport.java:98)
    at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:445)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:249)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:115)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:184)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:150)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:177)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2008-04-09 10:58:46,815 INFO [btpool0-15] [name=admin@zimbra.delnetworks.com;aname=admin@zimb ra.delnetworks.com;mid=2;ip=192.168.2.19;ua=Zimbra WebClient - FF3.0 (Win)/5.0.4_GA_2101.RHEL5;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: MessagingException
    ExceptionId:btpool0-15:1207753126815:76b585862d8660d7
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:325)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:115)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:184)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:150)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:177)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: connect timed out; chained exception is:
    java.net.SocketTimeoutException: connect timed out
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1378)
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:399)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at javax.mail.Service.connect(Service.java:105)
    at javax.mail.Transport.send0(Transport.java:168)
    at javax.mail.Transport.send(Transport.java:98)
    at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:445)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:249)
    ... 33 more

    Any help would be great. Thanks.

  2. #2
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    Nov 2006
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    Default

    Welcome to the forums

    what does
    Code:
    su - zimbra
    zmcontrol status
    show ?

    Also, http://www.zimbra.com/forums/announc...r-profile.html please

  3. #3
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    Thumbs up

    Thanks:

    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

  4. #4
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    Default

    could you also check /var/log/zimbra.log aswell please for any errors from Postfix.

  5. #5
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    Default

    Good call. Looks like I have an issue.

    Apr 9 11:32:48 zimbra postfix/smtpd[7089]: fatal: open database /etc/aliases.db: No such file or directory
    Apr 9 11:32:49 zimbra postfix/master[3892]: warning: process /opt/zimbra/postfix-2.4.3.4z/libexec/smtpd pid 7089 exit status 1
    Apr 9 11:32:49 zimbra postfix/master[3892]: warning: /opt/zimbra/postfix-2.4.3.4z/libexec/smtpd: bad command startup -- throttling
    Apr 9 11:33:03 zimbra zmmailboxdmgr[7292]: status requested
    Apr 9 11:33:03 zimbra zmmailboxdmgr[7292]: status OK
    Apr 9 11:33:04 zimbra zmmailboxdmgr[7344]: status requested
    Apr 9 11:33:04 zimbra zmmailboxdmgr[7344]: status OK
    Apr 9 11:33:49 zimbra postfix/smtpd[7412]: fatal: open database /etc/aliases.db: No such file or directory
    Apr 9 11:33:50 zimbra postfix/master[3892]: warning: process /opt/zimbra/postfix-2.4.3.4z/libexec/smtpd pid 7412 exit status 1
    Apr 9 11:33:50 zimbra postfix/master[3892]: warning: /opt/zimbra/postfix-2.4.3.4z/libexec/smtpd: bad command startup -- throttling
    Apr 9 11:34:04 zimbra zmmailboxdmgr[7609]: status requested
    Apr 9 11:34:04 zimbra zmmailboxdmgr[7609]: status OK
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: antispam: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: antivirus: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: ldap: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: logger: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: mailbox: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: mta: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: snmp: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: spell: Running
    Apr 9 11:34:06 zimbra zimbramon[7426]: 7426:info: 2008-04-09 11:34:01, STATUS: zimbra.delcomp.local: stats: Running
    Apr 9 11:34:17 zimbra zmmailboxdmgr[7892]: status requested
    Apr 9 11:34:17 zimbra zmmailboxdmgr[7892]: status OK
    Apr 9 11:34:19 zimbra zmmailboxdmgr[7944]: status requested
    Apr 9 11:34:19 zimbra zmmailboxdmgr[7944]: status OK

  6. #6
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    Default

    could you do the following please and if any errors post the output
    Code:
    su - zimbra
    postfix check

  7. #7
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    Default

    No output. The /etc/alias.db file is present. Do you think it is a permission issue?

  8. #8
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    as root you could run /opt/zimbra/libexec/zmfixperms just to ensure all are okay. Would be best to shutdown ZCS first. Then start up and check your zimbra.log again.

  9. #9
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    After said instructions were completed I got this in zimbra.log

    Apr 9 11:54:19 zimbra postfix/postfix-script[16711]: warning: not owned by root: /opt/zimbra/postfix-2.4.3.4z/conf/main.cf
    Apr 9 11:54:19 zimbra postfix/postfix-script[16724]: starting the Postfix mail system

    It does appear to start this time, though.

  10. #10
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    Okay thats a start Are you able to send email now ?

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