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Thread: Upgrade to 5.0.10 freezes on CentOS 5.2

  1. #1
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    Default Upgrade to 5.0.10 freezes on CentOS 5.2

    I have been running Zimbra 4.5.x OS edition for close to a year now with no issues on CentOS 5.x

    Today I decided to try upgrading it to 5.0.10. Towards the end of the installation, it says

    Checking for deprecated zimlets...
    and goes no further.

    Here is an excerpt from the (attached) installation log:

    :
    :
    Fri Sep 26 11:13:31 2008 Starting servers...
    Fri Sep 26 11:13:31 2008 *** Running as zimbra user: /opt/zimbra/bin/zmcontrol start
    Host mail.lionspride.co.za
    Starting logger...Done.
    Starting mailbox...Done.
    Starting imapproxy...FAILED
    Password:
    nginx is not running
    memcached is not running


    Starting antispam...Done.
    Starting antivirus...FAILED
    amavisd already running: pid 13701
    cp: cannot stat `/opt/zimbra/clamav/db/daily.cvd.init': Permission denied
    cp: cannot stat `/opt/zimbra/clamav/db/main.cvd.init': Permission denied
    /opt/zimbra/bin/zmclamdctl: line 82: /opt/zimbra/clamav/bin/freshclam: Permission denied
    clamd failed to start


    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.
    Fri Sep 26 11:21:03 2008 done.
    Fri Sep 26 11:21:03 2008 checking isEnabled zimbra-store
    Fri Sep 26 11:21:03 2008 zimbra-store is enabled
    Fri Sep 26 11:21:03 2008 Checking for deprecated zimlets...
    Fri Sep 26 11:21:04 2008 ldap bind done for uid=zimbra,cn=admins,cn=zimbra
    Fri Sep 26 11:21:05 2008 processing ldap search results
    Fri Sep 26 11:21:05 2008 Removing com_zimbra_search
    Fri Sep 26 11:21:05 2008 *** Running as zimbra user: /opt/zimbra/bin/zmzimletctl undeploy com_zimbra_search
    Now I noticed that imapproxy failed to start and that permission was denied on the ClamAV definition files.

    Where can I begin troubleshooting?
    Attached Files Attached Files

  2. #2
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    Default

    mine did the same thing. I simply stopped the zimbra service by 'zmcontrol stop' and then it finished looking for deprecated zimlets. then I restarted the service with 'zmcontrol start'

  3. #3
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    I'm still struggling with this. If I run zmprov gcf zimbraMailPort, this is the result:

    [zimbra@mail root]$ zmprov gcf zimbraMailPort
    [] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    [] INFO: Retrying request
    [] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    [] INFO: Retrying request
    [] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    [] INFO: Retrying request
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    I'm seeing this connection refused error in the installation logs as well.

    Apache is not running, nor is any other MTA. I've also tried installing the latest Sun JAVA JDK

    As I've said before, it's been running happily for several months already.


  4. #4
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    Try the following:

    - Run zmcontrol shutdown
    - Run: rpm -e zimbra-apache zimbra-proxy zimbra-core zimbra-snmp zimbra-ldap zimbra-spell zimbra-logger zimbra-store zimbra-mta
    - Restart the server
    - Try to install again.

    If it doesn't work, attach your setup log file here.

    Best regards,

    Sergio Aguayo

  5. #5
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    Will removing the packages remove all the users and their mail?

  6. #6
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    An interesting development:

    I removed Zimbra completely (after backing-up, of course) and ran the installation again.

    I get this message:

    Code:
    DNS ERROR resolving MX for mail.xxxxx.xxx
    It is suggested that the domain name have an MX record configured in DNS
    Change domain name? [Yes]
    But if I run "dig xxxxxxx.xxx"

    Code:
    [root@mail zcs]# dig xxxxxxx.xxx
    
    ; <<>> DiG 9.3.4-P1 <<>> xxxxxxx.xxx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64866
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;xxxxxxx.xxx.              IN      A
    
    ;; ANSWER SECTION:
    xxxxxxx.xxx.       4542    IN      A       41.204.218.xx <-- Correct IP
    
    ;; AUTHORITY SECTION:
    xxxxxxx.xxx.       4651    IN      NS      ns3.zoneedit.com.
    xxxxxxx.xxx.       4651    IN      NS      ns9.zoneedit.com.
    
    ;; ADDITIONAL SECTION:
    ns3.zoneedit.com.       70907   IN      A       76.74.236.21
    ns9.zoneedit.com.       20070   IN      A       66.240.231.42
    
    ;; Query time: 21 msec
    ;; SERVER: 196.22.132.202#53(196.22.132.202)
    ;; WHEN: Sat Sep 27 10:50:56 2008
    ;; MSG SIZE  rcvd: 130
    The IP address is correct.

    Running nslookup:

    Code:
    [root@mail zcs]# nslookup
    > set type=mx
    > xxxxxxxx.xxx
    Server:         196.22.132.202
    Address:        196.22.132.202#53
    
    Non-authoritative answer:
    xxxxxxxx.xxx        mail exchanger = 0 mail.xxxxxxxx.xxx. <-- Correct MX record
    
    Authoritative answers can be found from:
    xxxxxxxx.xxx        nameserver = ns3.zoneedit.com.
    xxxxxxxx.xxx        nameserver = ns9.zoneedit.com.
    mail.xxxxxxxx.xxx   internet address = 41.204.218.xx
    ns3.zoneedit.com        internet address = 76.74.236.21
    ns9.zoneedit.com        internet address = 66.240.231.42
    > exit
    Hosts file:

    Code:
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1		localhost.localdomain localhost
    41.204.218.xx	mail.xxxxxxxx.xxx mail
    ::1		localhost6.localdomain6 localhost6
    Running host xxxxxxxx.xxx

    Code:
    [root@mail zcs]# host xxxxxxxx.xxx
    xxxxxxxx.xxxa has address 41.204.218.xx
    xxxxxxxx.xxx mail is handled by 0 mail.xxxxxxxx.xxx.
    [root@mail zcs]#
    What am I missing?
    Last edited by xistenz; 09-27-2008 at 03:08 AM. Reason: Added host xxxxxxx.xxx command

  7. #7
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    Hi

    The error shows that no mx exists for mail.xxxxxx.xxx, but has nothing to do with the mx for xxxxxx.xxx. When given the chance to change your domain, answer yes and put only the domain (without the "mail." on it). That should make it work.

    Best regards,

    Sergio Aguayo

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