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Thread: user account trooubleshooting

  1. #1
    Join Date
    Oct 2008
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    Unhappy user account trooubleshooting

    One of my email account (user) cannot login to his mailbox. He gets this error: The username or password is incorrect. Verify that CAPS LOCK is not on, and then retype the current username and password.

    I reset his password but it didn't fix his problem. I'm running Zimbra on my Ubuntu OS. Please help me.

    Nelson Pereira

  2. #2
    Join Date
    Nov 2006
    Location
    UK
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    Default

    Welcome to the forums

    Is this using the short name eg. john or the long name with domain john@domain.com ? If short have you tried with the logname, and have you checked in /opt/zimbra/log/audit.log for any errors ?

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