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Thread: Issues Sending PDF's

  1. #1
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    Default Issues Sending PDF's

    Hey,
    Just wanted to report and issue we are having with outlook (go figure right ) After we upgraded to 5.0.11 we started having people who were not able to send a PDF as an attachment via Outlook the messages are getting bounced back. Not sure if this is an issue other are seeing or not. Just wanted to check, Thanks!
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  2. #2
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    Could you post a copy of the bounce message, that should have some info in it that would locate the fault.

  3. #3
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    This is what my client sent me:

    Note: Soap Fault. Please recreate and resend the message. Details below:

    Error Code: service.FAILURE

    Error Text: system failure: mutator error; aborting send

    soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"soap:Header context xmlns="urn:zimbra" change token="34338"/>soap:Body soap:Fault soap:Code soap:Value soap:Receiver soap:Value /soap:Code soap:Reason soap:Text system failure: mutator error; aborting send soap:Text /soap:Reason soapetail Error xmlns="urn:zimbra" Code service.FAILURE Code Trace>btpool0-36875:1233932110958:faca33d190674165 Trace /Error /soapetail /soap:Fault /soap:Body /soap:Envelope
    Last edited by Lynner; 02-06-2009 at 09:13 AM.
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  4. #4
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    Fixed The Issue, We had a rouge PDF that seemed to be causing the issue, Did a quick reinstall of the Outlook connector, they were running an old version as well many computers fixed except one. He was able to send single PDF's but in a group failed. Figured out a single PDF was causing the issue.

    Problem Resoved.
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  5. #5
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    Sorry for re-opening a "Solved" issue, but this thread has no details on how it was resolved, other than finding the cause.

    I have seen this issue numerous times, is there any information on what may be actually causing it?

  6. #6
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    Default Issues Importing

    Hey,
    No Problem My issue was a single PDF file that was causing me the grief. I had him remake his PST and then try to resend it, and It went no problem.
    Also what version of Zimbra are you using?
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  7. #7
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    5.0.10 NE

    This appears to be a larger issue though (it could be fixed in newer versions, we're upgrading this weekend), as I have had multiple reports from different users trying to send unique PDFs that receive this error. I am unfortunately unable to provide these as there are confidential.

    Remake is PST? do you mean PDF or re-create the Outlook ZDBs?

    Ben

  8. #8
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    Default Pdf

    Yeah, PDF Sorry I got my head going 12 different directions today. I would not be suprised if it was a bigger issue than that. We first saw the issues when we went up to 5.0.11 So we will have to take a look what happens in a newer version.
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  9. #9
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    Well thanks for helping,
    Here's the mailbox.log output, though I don't see anything groundbreaking...




    2009-03-05 11:34:27,884 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SendMsg -
    LC(mbox=1423f1d3-e2a0-4600-9816-120178f61f81)
    2009-03-05 11:34:27,894 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - Sending mess
    age: Message-ID=<030101c99db0$401b36a0$3701a8c0@domain.tld>, uploads=[Upload: { accountId=1423f1d3-e2a0-4600-9816-120178f61f81, time=Thu Mar 05 11:34:27 EST 2
    009, uploadId=f9c53305-5843-435f-a3f6-a84eecc7e626:622f9b16-1071-4c44-ae2b-5f57548c8e6a, lslib32.bin}], replyType=r
    2009-03-05 11:34:27,897 WARN [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - failure to m
    odify outbound message; aborting send
    javax.mail.internet.ParseException
    at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
    at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
    at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
    at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2009-03-05 11:34:27,898 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SoapEngine - handle
    r exception
    com.zimbra.common.service.ServiceException: system failure: mutator error; aborting send
    ExceptionId:btpool0-6418:1236270867898:61314101710960ae
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:196)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: javax.mail.internet.ParseException
    at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
    at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
    at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
    at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
    ... 32 more

  10. #10
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    Default

    Quote Originally Posted by bens750 View Post
    Well thanks for helping,
    Here's the mailbox.log output, though I don't see anything groundbreaking...




    2009-03-05 11:34:27,884 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SendMsg -
    LC(mbox=1423f1d3-e2a0-4600-9816-120178f61f81)
    2009-03-05 11:34:27,894 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - Sending mess
    age: Message-ID=<030101c99db0$401b36a0$3701a8c0@domain.tld>, uploads=[Upload: { accountId=1423f1d3-e2a0-4600-9816-120178f61f81, time=Thu Mar 05 11:34:27 EST 2
    009, uploadId=f9c53305-5843-435f-a3f6-a84eecc7e626:622f9b16-1071-4c44-ae2b-5f57548c8e6a, lslib32.bin}], replyType=r
    2009-03-05 11:34:27,897 WARN [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - failure to m
    odify outbound message; aborting send
    javax.mail.internet.ParseException
    at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
    at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
    at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
    at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2009-03-05 11:34:27,898 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SoapEngine - handle
    r exception
    com.zimbra.common.service.ServiceException: system failure: mutator error; aborting send
    ExceptionId:btpool0-6418:1236270867898:61314101710960ae
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:196)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: javax.mail.internet.ParseException
    at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
    at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
    at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
    at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
    at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
    ... 32 more
    Yeah an update wouldn't hurt you you look like you are usning the 5.0.2 connector thats pretty outdated, If im reading the logs correctly.
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

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