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Thread: not able to view the mails through Administration Console

  1. #1
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    Default not able to view the mails through Administration Console

    Hi All,

    There is some problem while viewing the emails through Administrative Console it shows "Address Not Found" Firefox can't find the server at zimbratest.usic.com. There is no any Other problem while while working with Administrative Console.Only not able to read massages from that.


    Any assistance would be appreciable.

    Thanks

  2. #2
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    Default

    It sounds like that your DNS is incorrect somewhere
    Code:
    su - zimbra
    zmcontrol -v
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain mx
    dig yourdomain any
    host `hostname` <- note backticks and not single quotes

  3. #3
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    Default

    Did you try logging with IP address ?

  4. #4
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    Default

    Quote Originally Posted by uxbod View Post
    It sounds like that your DNS is incorrect somewhere
    Code:
    su - zimbra
    zmcontrol -v
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain mx
    dig yourdomain any
    [/CODE]
    host `hostname` <- note backticks and not single quotes[/code]


    Everything is fine nothing is wrong with these files u can check it.

    Code:
    [zimbra@zimbratest ~]$ zmcontrol -v
    
    
    Release 5.0.14_GA_2850.RHEL5_20090303142201 RHEL5 FOSS edition
    
    [zimbra@zimbratest ~]$
    cat /etc/hosts

    Code:
    [zimbra@zimbratest ~]$ cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1               localhost.localdomain localhost
    ::1             localhost6.localdomain6 localhost6
    172.16.1.250            zimbratest.usic.com zimbratest
    [zimbra@zimbratest ~]$
    cat /etc/resolv.conf

    Code:
    [zimbra@zimbratest ~]$ cat /etc/resolv.conf
    search usic.com
    nameserver 172.16.1.52
    nameserver 218.248.240.79
    [zimbra@zimbratest ~]$
    dig yourdomain mx

    Code:
    [zimbra@zimbratest ~]$ dig zimbratest.usic.com mx
    
    ; <<>> DiG 9.3.3rc2 <<>> zimbratest.usic.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64333
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;zimbratest.usic.com.           IN      MX
    
    ;; ANSWER SECTION:
    zimbratest.usic.com.    3600    IN      MX      10 zimbratest.usic.com.
    
    ;; ADDITIONAL SECTION:
    zimbratest.usic.com.    3600    IN      A       172.16.1.250
    
    ;; Query time: 25 msec
    ;; SERVER: 172.16.1.52#53(172.16.1.52)
    ;; WHEN: Fri May 29 08:33:30 2009
    ;; MSG SIZE  rcvd: 69
    
    [zimbra@zimbratest ~]$
    dig yourdomain any

    Code:
    ; <<>> DiG 9.3.3rc2 <<>> zimbratest.usic.com any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24289
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;zimbratest.usic.com.           IN      ANY
    
    ;; ANSWER SECTION:
    zimbratest.usic.com.    3600    IN      A       172.16.1.250
    zimbratest.usic.com.    3600    IN      MX      10 zimbratest.usic.com.
    
    ;; ADDITIONAL SECTION:
    zimbratest.usic.com.    3600    IN      A       172.16.1.250
    
    ;; Query time: 161 msec
    ;; SERVER: 172.16.1.52#53(172.16.1.52)
    ;; WHEN: Fri May 29 08:34:20 2009
    ;; MSG SIZE  rcvd: 85
    
    [zimbra@zimbratest ~]$
    host `hostname`

    Code:
    [zimbra@zimbratest ~]$ host zimbratest.usic.com
    zimbratest.usic.com has address 172.16.1.250
    zimbratest.usic.com mail is handled by 10 zimbratest.usic.com.
    [zimbra@zimbratest ~]$

  5. #5
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    Hmmm, looks okay ... as Veronica has asked have you tried by just using the IP address ?

  6. #6
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    Default

    Quote Originally Posted by veronica View Post
    Did you try logging with IP address ?
    Hi veronica,

    let me do one thing very clear, that i am able to login with Administrative Console but when i select Account and then any user from the console and try to read the mail then it shows the error
    "Address Not Found
    Firefox can't find the server at zimbratest.usic.com."

    And very strange thing is that earlier it was working fine without any problem, since i did not do any modification in zimbra server.

  7. #7
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    Default

    Code:
    su - zimbra
    zmcontrol -v
    Have you checked your Log Files - Zimbra :: Wiki for any error messages

  8. #8
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    Default

    I already told you ... but pasting it again

    [zimbra@zimbratest ~]$ zmcontrol -v


    Release 5.0.14_GA_2850.RHEL5_20090303142201 RHEL5 FOSS edition

    [zimbra@zimbratest ~]$

  9. #9
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    Default

    Actually very touch to Understand the logs.. i think you can some help me to understand this problem.

  10. #10
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    Default You should run Dig against domain not FQDN of server.

    It appears that the domain is usic.com and the fully qualified domain name of your server is zimbratest.usic.com. Dig should be run against just the domain. ie. usic.com

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