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Thread: Account Auth is Failed

  1. #1
    Join Date
    May 2009
    Posts
    14
    Rep Power
    6

    Default Account Auth is Failed

    Hi All,

    I need a help regarding the LDAP actually when i m sending the mails zimbra server fails it to deliver and also new account creation is not working when i create new account and try to configure that account with Zimbra Desktop, that shows the account or password is invalid please check, and already configured accounts are showing "might be the password has changed please check" but there is no any changes has made regarding the password.

    i am sending the mail delivery fails report pls have a look of it.

    Code:
    Your message "Hi" sent on June 1, 2009 at 11:54 AM to "daya " can't be delivered.  None of the recipients will receive the message.  It has been returned to Drafts folder for your review.
    
    ----------------------------------------------------------------------------
    
    Product name:    Zimbra Desktop
    Product version: 1.0
    Build ID:        1593
    Release type:    R
    OS Platform:     Windows XP x86 5.1
    Time of event:   2009-06-01 11:54:53
    Error type:      account.AUTH_FAILED
    Item ID:         1073741860
    Error summary:   send mail failed
    
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------
    
    1.0_1593_Windows36d7a438-dc4c-41cf-98f6-13371c9335b5energy
    
    soap:Senderauthentication failed for 36d7a438-dc4c-41cf-98f6-13371c9335b5account.AUTH_FAILEDbtpool0-7:1243810077422:1bbed2cb2466403d
    
    com.zimbra.common.soap.SoapFaultException: authentication failed for 36d7a438-dc4c-41cf-98f6-13371c9335b5
    ExceptionId:btpool0-7:1243810077422:1bbed2cb2466403d
    Code:account.AUTH_FAILED
            at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
            at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:266)
            at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:227)
            at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:295)
            at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:230)
            at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:318)
            at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:305)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:776)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:740)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:736)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:732)
            at com.zimbra.cs.mailbox.OfflineMailbox.getAuthToken(OfflineMailbox.java:167)
            at com.zimbra.cs.mailbox.PushChanges.getZMailbox(PushChanges.java:161)
            at com.zimbra.cs.mailbox.PushChanges.uploadMessage(PushChanges.java:532)
            at com.zimbra.cs.mailbox.PushChanges.sendPendingMessages(PushChanges.java:441)
            at com.zimbra.cs.mailbox.PushChanges.sendPendingMessages(PushChanges.java:518)
            at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:152)
            at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
            at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:47)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:275)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    
    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,017
    Rep Power
    24

    Default

    From the ZCS hosts please post the following
    Code:
    su - zimbra
    zmcontrol -v
    
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain mx
    dig yourdomain any
    host `hostname` <- note backticks and not single quotes

  3. #3
    Join Date
    Jun 2008
    Posts
    594
    Rep Power
    8

    Default

    Are you using some kind of external authentication ?

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