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Thread: Zmmailboxdctl not running

  1. #1
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    Default Zmmailboxdctl not running

    Yerterday We lost power and system has shutdown. When i restarted the zimbra services didnt start. So i restored the backup and started the server. Since then i am getting the error Zmmailboxdctl is not working. Any to help... it is urgent since the mail server is not working.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    You haven't really given much information so people can help you. What errors do you see in the log files, try starting zmmailboxdctl manually and see what errors it gives.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Log file zmmailboxd.out
    Zimbra server reserving server socket port=995 bindaddr=null ssl=true
    Zimbra server reserving server socket port=143 bindaddr=null ssl=false
    Zimbra server reserving server socket port=993 bindaddr=null ssl=true
    Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
    712 INFO [main] log - Setting umask=027
    713 INFO [main] log - Setting GID=500
    713 INFO [main] log - Setting UID=500
    713 INFO [main] log - jetty-6.1.5
    820 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=500 euid=500 gid=500 egid=500

    Mailbox.log
    at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:100)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    zimbra.log

    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: antispam: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: antivirus: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: ldap: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: logger: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: mailbox: Stopped
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: mta: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: snmp: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: spell: Running
    Jul 22 20:30:04 kaveri zimbramon[7783]: 7783:info: 2009-07-22 20:30:01, STATUS: kaveri.dsil.danlawinc.com: stats: Running
    Jul 22 20:30:04 kaveri zmmailboxdmgr[8520]: status requested
    Jul 22 20:30:04 kaveri zmmailboxdmgr[8520]: stale pid 785 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Jul 22 20:30:04 kaveri zmmailboxdmgr[8520]: assuming no other instance is running
    Jul 22 20:30:04 kaveri zmmailboxdmgr[8520]: no manager process is running

  4. #4
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    zimbra log file

    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: antispam: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: antivirus: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: ldap: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: logger: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: mailbox: Stopped
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: mta: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: snmp: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: spell: Running
    Jul 22 20:38:04 kaveri zimbramon[13047]: 13047:info: 2009-07-22 20:38:01, STATUS: kaveri.dsil.danlawinc.com: stats: Running
    Jul 22 20:48:17 kaveri zmmailboxdmgr[20100]: stale pid 785 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Jul 22 20:48:17 kaveri zmmailboxdmgr[20100]: assuming no other instance is running
    Jul 22 20:48:17 kaveri zmmailboxdmgr[20100]: no manager process is running

  5. #5
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    Mailboxd.out

    Zimbra server reserving server socket port=995 bindaddr=null ssl=true
    Zimbra server reserving server socket port=143 bindaddr=null ssl=false
    Zimbra server reserving server socket port=993 bindaddr=null ssl=true
    Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
    712 INFO [main] log - Setting umask=027
    713 INFO [main] log - Setting GID=500
    713 INFO [main] log - Setting UID=500
    713 INFO [main] log - jetty-6.1.5
    820 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=500 euid=500 gid=500 egid=500

  6. #6
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    Mailbox.log
    at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:100)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)

  7. #7
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    zmcontrol status
    Host kaveri.dsil.danlawinc.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmailboxdctl is not running
    mta Running
    snmp Running
    spell Running
    stats Running


    cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost localhost.localdomain
    192.168.1.3 kaveri.dsil.danlawinc.com kaveri

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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  9. #9
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    I upgraded the to the latest version 5.0.18 and the problem was solved... The mailbox is up and running but now i am facing a problem with the Admin console. The message queue does not show up and gives me a error.

    Message: system failure: exception during auth {RemoteManager: kaveri.dsil.danlawinc.com->zimbra@kaveri.dsil.danlawinc.com:22} Error code: service.FAILURE Method: GetMailQueueInfoRequest Details:soap:Receiver

    need help

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