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Thread: After update to 6.0 GA Statistic does not show anything

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    Default After update to 6.0 GA Statistic does not show anything

    After update to 6.0 GA Statistic does not show anything. Any idea.

    Thank's

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    [My earlier posting has fallen off the radar due to its having been moved, presumably by a moderator, into a thread dealing with one of the problems I mentioned. I am hitching a ride on this thread, which apparently also concerns my second problem, in hopes of getting some assistance in solving it.]

    Yesterday evening I upgraded from v5.0.18 GA FOSS to v.6.0.0 GA FOSS.

    We're on a single Ubuntu 8.04 LTS 32-bit server that does nothing else but run Zimbra.

    Following the upgrade, and having regenerated our self-signed certificates (because that seems to have been the only way to provoke mailboxd into life, even though the existing certificates were not in danger of expiring), Zimbra started running again.

    I then noticed the following:

    In the Admin console, under Monitoring | Server Statistics, the Message Count, Message Volume, Anti-Spam/Anti-Virus Activity and Disk panels display only "no data available". Yet,

    * "zmcontrol status" reports that stats is running;
    * I have verified that /var/log/zimbra-stats.log is accumulating data;
    * I have verified that syslog is running;
    * "zmstatctl status" outputs

    Running: zmstat-mysql
    Running: zmstat-fd
    Running: zmstat-allprocs
    Running: zmstat-io-x
    Running: zmstat-io
    Running: zmstat-cpu
    Running: zmstat-mtaqueue
    Running: zmstat-df
    Running: zmstat-proc
    Running: zmstat-vm

    Perhaps it is relevant that, at my first upgrade attempt, I was informed that sysstat was MISSING, so I installed it and then the upgrade was able to proceed.

    Any suggestions how I can get my server statistics displays back?

    Thanks in advance for any help you can provide.

    ... Ed

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    Quote Originally Posted by EdMartin View Post
    Perhaps it is relevant that, at my first upgrade attempt, I was informed that sysstat was MISSING, so I installed it and then the upgrade was able to proceed.

    Any suggestions how I can get my server statistics displays back?
    We upgraded from 5.0.18 to 6.0 GA (Both Network Editions) - on RHEL 5.3 - We also are not seeing any statistic information yesterday after the upgrade, and now today I get notified by my admin alerts that the "stats" service has field. Sure enough I just now log into the admin console and "stats" has a nice big red "X" next to it. We have not had any issues running 5.x for the past year+, and this is the first time we have seen an issue.

    I'm assuming something didn't take right with the upgrade, or there may be a slight bug in 6.0 w/ the stats? - We also had the exact same sysstats missing when doing the upgrade, so we installed it and ran through the upgrade again. We have rebooted the server a few times since the upgrade, but Its been up for over a day+ now without a restart.

    We also notice that this server is consuming about 500mhz more CPU usage than it was with running 5.x from using our own stats gathering and the past month+ data. So we will be looking for a solution over the holiday weekend if anyone has an idea!

    Thanks!

    Shane Menshik
    D2 GLOBAL INC
    - SLM -

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    Quote Originally Posted by EdMartin View Post
    [My earlier posting has fallen off the radar due to its having been moved, presumably by a moderator, into a thread dealing with one of the problems I mentioned. I am hitching a ride on this thread, which apparently also concerns my second problem, in hopes of getting some assistance in solving it.]

    Yesterday evening I upgraded from v5.0.18 GA FOSS to v.6.0.0 GA FOSS.

    We're on a single Ubuntu 8.04 LTS 32-bit server that does nothing else but run Zimbra.

    Following the upgrade, and having regenerated our self-signed certificates (because that seems to have been the only way to provoke mailboxd into life, even though the existing certificates were not in danger of expiring), Zimbra started running again.

    I then noticed the following:

    In the Admin console, under Monitoring | Server Statistics, the Message Count, Message Volume, Anti-Spam/Anti-Virus Activity and Disk panels display only "no data available". Yet,

    * "zmcontrol status" reports that stats is running;
    * I have verified that /var/log/zimbra-stats.log is accumulating data;
    * I have verified that syslog is running;
    * "zmstatctl status" outputs

    Running: zmstat-mysql
    Running: zmstat-fd
    Running: zmstat-allprocs
    Running: zmstat-io-x
    Running: zmstat-io
    Running: zmstat-cpu
    Running: zmstat-mtaqueue
    Running: zmstat-df
    Running: zmstat-proc
    Running: zmstat-vm

    Perhaps it is relevant that, at my first upgrade attempt, I was informed that sysstat was MISSING, so I installed it and then the upgrade was able to proceed.

    Any suggestions how I can get my server statistics displays back?

    Thanks in advance for any help you can provide.

    ... Ed
    Hi Ed,

    Can you provide the information requested in Logger(GnR) - Zimbra :: Wiki

    With this, we can identify what exactly is going on. When initially running 6.0, it may take up to a couple hours to show MTA charts (it should take well under 2 hours, in actuality).

  5. #5
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    Quote Originally Posted by d2globalinc View Post
    We upgraded from 5.0.18 to 6.0 GA (Both Network Editions) - on RHEL 5.3 - We also are not seeing any statistic information yesterday after the upgrade, and now today I get notified by my admin alerts that the "stats" service has field. Sure enough I just now log into the admin console and "stats" has a nice big red "X" next to it. We have not had any issues running 5.x for the past year+, and this is the first time we have seen an issue.

    I'm assuming something didn't take right with the upgrade, or there may be a slight bug in 6.0 w/ the stats? - We also had the exact same sysstats missing when doing the upgrade, so we installed it and ran through the upgrade again. We have rebooted the server a few times since the upgrade, but Its been up for over a day+ now without a restart.

    We also notice that this server is consuming about 500mhz more CPU usage than it was with running 5.x from using our own stats gathering and the past month+ data. So we will be looking for a solution over the holiday weekend if anyone has an idea!

    Thanks!

    Shane Menshik
    D2 GLOBAL INC
    If stats has a big red x, can you run 'zmstatctl status' to identify which zmstat component is not running?

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    Quote Originally Posted by pfnguyen View Post
    If stats has a big red x, can you run 'zmstatctl status' to identify which zmstat component is not running?
    Code:
    [zimbra@mx1 ~]$ zmstatctl status
    Running: zmstat-fd
    Running: zmstat-proc
    Running: zmstat-mysql
    process 10116 in /opt/zimbra/zmstat/pid/zmstat-allprocs.pid not running
    Running: zmstat-mtaqueue
    Running: zmstat-vm
    Running: zmstat-io-x
    process 10120 in /opt/zimbra/zmstat/pid/zmstat-convertd.pid not running
    Running: zmstat-io
    Running: zmstat-cpu
    Running: zmstat-df
    [zimbra@mx1 ~]$
    Was the response from 'zmstatctl status' - and I have also included a screenshot I've taken of the CPU usage of the Zimbra VM. You can see the changes after the upgrade around 2AM Thursday. Not sure if its related or not, but just thought I would post some info to backup what I was stating in the previous message.

    Let me know if you need any-more information, if this can help out the community I'm all for it! We are enjoying Zimbra 6 - and I'm putting together a list of our other findings / issues and will compare those to open bug reports as well and post in a new thread.

    I will be around working this holiday weekend and will be more than happy to perform any test or gather any information if needed.

    Thanks again!

    Shane Menshik
    D2 GLOBAL INC
    Attached Images Attached Images
    - SLM -

  7. #7
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    Quote Originally Posted by d2globalinc View Post
    Code:
    [zimbra@mx1 ~]$ zmstatctl status
    Running: zmstat-fd
    Running: zmstat-proc
    Running: zmstat-mysql
    process 10116 in /opt/zimbra/zmstat/pid/zmstat-allprocs.pid not running
    Running: zmstat-mtaqueue
    Running: zmstat-vm
    Running: zmstat-io-x
    process 10120 in /opt/zimbra/zmstat/pid/zmstat-convertd.pid not running
    Running: zmstat-io
    Running: zmstat-cpu
    Running: zmstat-df
    [zimbra@mx1 ~]$
    Was the response from 'zmstatctl status' - and I have also included a screenshot I've taken of the CPU usage of the Zimbra VM. You can see the changes after the upgrade around 2AM Thursday. Not sure if its related or not, but just thought I would post some info to backup what I was stating in the previous message.

    Let me know if you need any-more information, if this can help out the community I'm all for it! We are enjoying Zimbra 6 - and I'm putting together a list of our other findings / issues and will compare those to open bug reports as well and post in a new thread.

    I will be around working this holiday weekend and will be more than happy to perform any test or gather any information if needed.

    Thanks again!

    Shane Menshik
    D2 GLOBAL INC
    Can you copy the output of /opt/zimbra/zmstat/zmstat.out to determine why the two zmstat collectors are not running? (I will be on vacation all of next week and back the following Tuesday)

  8. #8
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    Quote Originally Posted by pfnguyen View Post
    Can you copy the output of /opt/zimbra/zmstat/zmstat.out to determine why the two zmstat collectors are not running? (I will be on vacation all of next week and back the following Tuesday)
    Code:
    [zimbra@mx1 zmstat]$ cat zmstat.out
    09/04/2009 04:52:00: ERROR: No such process: '1019'
    09/04/2009 05:31:30: ERROR: No such process: '1259'
    09/04/2009 14:45:30: ERROR: No such process: '13686'
    09/04/2009 14:45:30: ERROR: No such process: '13687'
    [zimbra@mx1 zmstat]$
    and

    Code:
    [zimbra@mx1 zmstat]$ zmcontrol status
    Host mx1.d2gnet.com
            antispam                Running
            antivirus               Running
            convertd                Running
            ldap                    Running
            logger                  Running
            mailbox                 Running
            mta                     Running
            snmp                    Running
            spell                   Running
            stats                   Stopped
    [zimbra@mx1 zmstat]$
    - SLM -

  9. #9
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    Original email alert I received from Zimbra -

    Code:
    Sep  3 23:45:05 mx1 zimbramon[4575]: 4575:err: Service status change: mx1.d2gnet.com stats changed from running to stopped
    - SLM -

  10. #10
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    Quote Originally Posted by d2globalinc View Post
    Code:
    [zimbra@mx1 zmstat]$ cat zmstat.out
    09/04/2009 04:52:00: ERROR: No such process: '1019'
    09/04/2009 05:31:30: ERROR: No such process: '1259'
    09/04/2009 14:45:30: ERROR: No such process: '13686'
    09/04/2009 14:45:30: ERROR: No such process: '13687'
    [zimbra@mx1 zmstat]$
    and

    Code:
    [zimbra@mx1 zmstat]$ zmcontrol status
    Host mx1.d2gnet.com
            antispam                Running
            antivirus               Running
            convertd                Running
            ldap                    Running
            logger                  Running
            mailbox                 Running
            mta                     Running
            snmp                    Running
            spell                   Running
            stats                   Stopped
    [zimbra@mx1 zmstat]$
    I don't know why they would not run for you; can you run the following from the commandline:

    1. /opt/zimbra/libexec/zmstat-allprocs -c -i 5 # CTRL-C after a dozen seconds if it runs
    2. /opt/zimbra/libexec/zmstat-convertd -c -i 5 # do the same as above

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