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Thread: HELP! Upgraded to 3.1.3 and lost my domain and all users!

  1. #1
    Join Date
    Mar 2006
    Rep Power

    Default HELP! Upgraded to 3.1.3 and lost my domain and all users!


    I upgraded from 3.0.1 to 3.1.3 last night thinking all users, domains, accounts, etc would be retained.

    The install went fine.

    Now I can't login as an of my users - admin or regular. I have two domains: and All users were created under That doesn't exist now! (By using the zimbra command line commands...)

    I created a test admin user and can confirm in the admin UI that my domain is NOT there and NONE of my users are there.

    I'm panicked. Help. What can be done to retrofit the upgrade? Is this normal that users/domains are not retained? What can I do to see if my accounts/users are still there?



  2. #2
    Join Date
    Oct 2005
    Thatcher, AZ
    Rep Power


    So I suppose you know my first question:
    Do you have a backup?

    If not, before you proceed ANY further, make a backup.

    Users and domains are stored in LDAP, and something must have gone wrong; however, (If I'm right) LDAP is now backed up automatically during the upgrade.

    I don't know where it's stored, but your best bet would be to restore to a backup.

    Try this
    >su zimbra
    zmprov> gaa

    What pops up? I assume that nothing will appear, but it couldn't hurt. Also, so a search for LDAP Browser, and browse through your LDAP.

    I just searched bugzilla, but nothing appeared. We had a known issue a while ago, where if you ran the upgrade script more than twice, it would dump your LDAP. Did you run the upgrade script more than twice?

    What OS are you using? Also, it would be a good idea to post your install.log stored in /tmp/install.log.xxxx

    Thanks and good luck (DON'T FORGET TO MAKE THAT BACKUP)


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